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Welcome Innovation with TIEC! - Teleperformance - ContactCenterWorld.com Blog

Welcome Innovation with TIEC!

“The most forward-leaning leaders are single-minded about creating company cultures that foster a true spirit of innovation.” – Lynne Doughtie, Chairman and CEO, KPMG USA

It is with great pleasure to announce Teleperformance’s latest bold step into the future: the Teleperformance Innovation Experience Center (TIEC).

Opening in Santa Clara, California, TIEC is situated in the heart of Silicon Valley, a place where innovation IS the zip code. The center serves as a state-of-the-art showroom where visitors can experience the future of high-tech, high-touch customer management. Acting as a window into the world of Teleperformance, TIEC is set to present the global infrastructure of our company, and to showcase our transformative digital capabilities.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

The TIEC’s aim is to help brands understand customer interactions, how customer interactions are emerging, and to formulate new ways to deliver simpler, faster, and safer interactions and service to customers.

Over the years, Teleperformance has always had one eye on the future. We have been on a constant lookout for more ways to explore and deliver new ideas to elevate the customer experience. We understand how today, customer experience has become a main promoter for innovation across the vast technology industry, as seen in practical industry applications including IoT, AR, VR, predictive analytics, RPA, and big data. All these ideas emerged from the technology sector, and yet the most important case studies where these developments are in use are in customer experience.

Part of Teleperformance’s evolution has been our constant focus on creating meaningful interactions and the human touch. We also know that the customer journey of today involves expertise in applying emerging technologies and innovation. Through TIEC, Teleperformance believes that our need to demonstrate to our own clients how innovation can redefine their relationship with their customers can now be fulfilled.

To mark TIEC’s opening ceremony, Teleperformance’s Chairman and Group CEO Daniel Julien said: “As a trusted partner to many of world’s largest tech companies and high-growth startups, we are thrilled to have a physical presence in Silicon Valley. It was a logical location for Teleperformance, not just because it is synonymous with technology and innovation, but because tech companies are early adopters and they are held to a very high standard of service by their customers. Being geographically closer allows us to be more integrated in helping these companies find the best and new ways to make their customer experiences simpler, faster, safer—all while continuing to provide them with a vast network of people globally who add the critical element of empathy into the process.”

Teleperformance is ready to welcome innovation with you. The TIEC is now open for business. We hope to see you soon!

Source: https://teleperformanceblog.com/customer-experience/welcome-innovation-with-tiec/

Publish Date: October 17, 2019


2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 



View more from Teleperformance

Recent Blog Posts:
CX in the New Normal: Evolving Together with the Digital ShiftMay 26, 2020
Introducing: The Teleperformance Cloud Campus: Work-at-Home ReimaginedMay 19, 2020
Key Points: The CX Lab’s 2019 Global CX SurveyMarch 31, 2020
High-tech, High-touch for a Better Customer ExperienceMarch 3, 2020
The World of Retail is a Ground for Innovative CXFebruary 11, 2020
Getting in Touch with Tech and the Human ExperienceJanuary 30, 2020
Cruise Control: Latest Dispatch from the CX LabJanuary 9, 2020
Delivering Exceptional Service through Emotional IntelligenceDecember 17, 2019
Simpler, Faster, and Better Chat ExperienceDecember 12, 2019
Customer Experience in the Time of FeedbackOctober 31, 2019

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