With an ever-changing audience composed of the customer with different needs and wants, elevating the customer experience has presented a lot of challenges over time. Key players have learned how to evolve and adapt with their customers and continue to use technology and digital tools to their favor, in order to incorporate it with their current processes and solutions.
Despite the quick and changing pace, one thing that remains mandatory is the customers’ demand for a satisfying experience from their brands’ customer service to go along with their high-quality product or service. To be able to exceed customer expectations continues to be a goal, as well as a challenge, for the countless individuals in the customer service industry.
Today, Teleperformance continues to evolve. We put our focus on becoming the global leader in digitally integrated business services. Combining digital business transformation tools and solutions with the skills and the human touch of our teams from all over the world, we continue to enhance the consumer experience. With a global footprint that is capable of reaching customers in different regions of the world, we become inspired by countless interactions that create a positive impact. With Teleperformance’s high-tech, high-touch approach, we are able to help clients address the challenges affecting the customer service industry, and remain passionate about providing simpler, faster, safer, better, and more cost-effective interactions. Teleperformance is the agile partner you’ll need in this digital world.
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By emphasizing the value of the human touch, Teleperformance understands the value of going the extra mile in an effort to provide outstanding service for both our clients and customers. Our focus remains on innovating and using technology, as we progress in this digital environment. Contact us today to learn more about our services and how we can help you elevate the customer experience!
Publish Date: March 3, 2020 5:00 AM |
| 5.) |  Contact Centre Behavioural Assessments SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world. - Reduces Agent Attrition - By selecting the right agent for the role - Increases Performance - By matching the character profile to the task - Reduces Time Off - A well matched profile to the role reduced work stress - Reduces Recruitment Costs - By early identification of the right candidates Putting the right person in the job role has become the key focus in the drive... (read more) |
| CX in the New Normal: Evolving Together with the Digital Shift | May 26, 2020 5:00 AM |
| Introducing: The Teleperformance Cloud Campus: Work-at-Home Reimagined | May 19, 2020 5:00 AM |
| Key Points: The CX Lab’s 2019 Global CX Survey | March 31, 2020 5:00 AM |
| High-tech, High-touch for a Better Customer Experience | March 3, 2020 5:00 AM |
| The World of Retail is a Ground for Innovative CX | February 11, 2020 5:00 AM |
| Getting in Touch with Tech and the Human Experience | January 30, 2020 5:00 AM |
| Cruise Control: Latest Dispatch from the CX Lab | January 9, 2020 5:00 AM |
| Delivering Exceptional Service through Emotional Intelligence | December 17, 2019 5:00 AM |
| Simpler, Faster, and Better Chat Experience | December 12, 2019 5:00 AM |
| Customer Experience in the Time of Feedback | October 31, 2019 5:00 AM |
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