With an ever-changing audience composed of the customer with different needs and wants, elevating the customer experience has presented a lot of challenges over time. Key players have learned how to evolve and adapt with their customers and continue to use technology and digital tools to their favor, in order to incorporate it with their current processes and solutions.
Despite the quick and changing pace, one thing that remains mandatory is the customers’ demand for a satisfying experience from their brands’ customer service to go along with their high-quality product or service. To be able to exceed customer expectations continues to be a goal, as well as a challenge, for the countless individuals in the customer service industry.
Today, Teleperformance continues to evolve. We put our focus on becoming the global leader in digitally integrated business services. Combining digital business transformation tools and solutions with the skills and the human touch of our teams from all over the world, we continue to enhance the consumer experience. With a global footprint that is capable of reaching customers in different regions of the world, we become inspired by countless interactions that create a positive impact. With Teleperformance’s high-tech, high-touch approach, we are able to help clients address the challenges affecting the customer service industry, and remain passionate about providing simpler, faster, safer, better, and more cost-effective interactions. Teleperformance is the agile partner you’ll need in this digital world.
By emphasizing the value of the human touch, Teleperformance understands the value of going the extra mile in an effort to provide outstanding service for both our clients and customers. Our focus remains on innovating and using technology, as we progress in this digital environment. Contact us today to learn more about our services and how we can help you elevate the customer experience!
Publish Date: March 3, 2020 5:00 AM
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
|3.)||Orion Learning Services Inc.|
Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?
Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.
If you're looking to find the candidate/individual with the highest potential, call Orion today!
VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.
- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
- Reduces Recruitment Costs - By early identification of the right candidates
Putting the right person in the job role has become the key focus in the drive...
|6.)||TactiCall Recruitment Services|
TactiCall Recruitment Services
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
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