The Netherlands continues to maintain a strong grasp on its economy that is growing year after year. In the European Union, the country’s GDP growth is projected to be greater than 2 percent in 2018, thereby setting the stage for more opportunities to come its way. As unemployment rates continue to decline, it is expected that customers in the country will continue to have greater purchasing power, and with this, it’s important to note how they have become demanding in terms of receiving exceptional customer service from their brands.
For the first time ever, Teleperformance’s Customer Experience Lab (CX Lab) included the Netherlands in its Global CX Survey, having gathered responses from over 15,000 end users across 18 sectors in the country. The CX Lab’s global survey is an important tool that details customer perceptions about brands and the customer experience, and its data is truly beneficial for those who are looking to improve customer satisfaction and overall results.
Our latest white paper on the Netherlands explains how a great customer experience is vital in promoting brand loyalty and advocacy among Dutch consumers, as told by the CX Lab’s Global CX Survey. It also lists key areas of improvement that brands can utilize in an effort to improve their customers’ journey towards overall satisfaction.
In the Netherlands, providing exceptional customer service is key to customer satisfaction. Get an in-depth and a detailed analysis on how to stand out in the Dutch market, and know how to promote brand loyalty among consumers. Download our latest white paper here:
Publish Date: December 14, 2017
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
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