The Netherlands: Achieving Customer Satisfaction Through Exceptional Customer Service - Teleperformance - ContactCenterWorld.com Blog
The Netherlands continues to maintain a strong grasp on its economy that is growing year after year. In the European Union, the country’s GDP growth is projected to be greater than 2 percent in 2018, thereby setting the stage for more opportunities to come its way. As unemployment rates continue to decline, it is expected that customers in the country will continue to have greater purchasing power, and with this, it’s important to note how they have become demanding in terms of receiving exceptional customer service from their brands.
For the first time ever, Teleperformance’s Customer Experience Lab (CX Lab) included the Netherlands in its Global CX Survey, having gathered responses from over 15,000 end users across 18 sectors in the country. The CX Lab’s global survey is an important tool that details customer perceptions about brands and the customer experience, and its data is truly beneficial for those who are looking to improve customer satisfaction and overall results.
Our latest white paper on the Netherlands explains how a great customer experience is vital in promoting brand loyalty and advocacy among Dutch consumers, as told by the CX Lab’s Global CX Survey. It also lists key areas of improvement that brands can utilize in an effort to improve their customers’ journey towards overall satisfaction.
In the Netherlands, providing exceptional customer service is key to customer satisfaction. Get an in-depth and a detailed analysis on how to stand out in the Dutch market, and know how to promote brand loyalty among consumers. Download our latest white paper here:
Publish Date: December 14, 2017 5:00 AM
|All Suppliers||Get Listed|
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
(VIEW OUR PAGE)
HigherGround develops data collection, information storage, and interaction analytics solutions that easily transform data into actionable intelligence, enabling operational optimization, enhanced per...
(VIEW OUR PAGE)
Working with many UK contact centres and countless high-street brands, Premier CX are a customer touch point agency. As a provider of audio and visual solutions, Premier CX reduce costs and increase c...
View more from Teleperformance
Recent Blog Posts:
|The Global CX Survey Spotlight: The Netherlands||January 18, 2018 5:00 AM|
|Fly Higher Than Ever With Exceptional Customer Service||January 9, 2018 5:00 AM|
|Global CX Survey: Pay TV Sector||December 28, 2017 5:00 AM|
|The Netherlands: Achieving Customer Satisfaction Through Exceptional Customer Service||December 14, 2017 5:00 AM|
|e-Retail in China: Customer Service is Key||October 13, 2017 5:00 AM|
|Teleperformance’s CSR: Giving Back to the Places We Live||July 25, 2017 5:00 AM|
|China’s Changing Customer Service Expectations||June 1, 2017 5:00 AM|
|The UK Footprint: Bridging the Gap Between Consumer and Brand Through Exceptional Customer Service||March 30, 2017 5:00 AM|
|High Expectations for Customer Service in the U.S.||February 21, 2017 5:00 AM|
|OTAs must improve customer experience||January 21, 2017 5:00 AM|