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The Netherlands: Achieving Customer Satisfaction Through Exceptional Customer Service - Teleperformance - ContactCenterWorld.com Blog

The Netherlands: Achieving Customer Satisfaction Through Exceptional Customer Service

The Netherlands continues to maintain a strong grasp on its economy that is growing year after year. In the European Union, the country’s GDP growth is projected to be greater than 2 percent in 2018, thereby setting the stage for more opportunities to come its way. As unemployment rates continue to decline, it is expected that customers in the country will continue to have greater purchasing power, and with this, it’s important to note how they have become demanding in terms of receiving exceptional customer service from their brands.

For the first time ever, Teleperformance’s Customer Experience Lab (CX Lab) included the Netherlands in its Global CX Survey, having gathered responses from over 15,000 end users across 18 sectors in the country. The CX Lab’s global survey is an important tool that details customer perceptions about brands and the customer experience, and its data is truly beneficial for those who are looking to improve customer satisfaction and overall results.

Our latest white paper on the Netherlands explains how a great customer experience is vital in promoting brand loyalty and advocacy among Dutch consumers, as told by the CX Lab’s Global CX Survey. It also lists key areas of improvement that brands can utilize in an effort to improve their customers’ journey towards overall satisfaction.

In the Netherlands, providing exceptional customer service is key to customer satisfaction. Get an in-depth and a detailed analysis on how to stand out in the Dutch market, and know how to promote brand loyalty among consumers. Download our latest white paper here:

Source: https://teleperformanceblog.com/customer-experience/the-netherlands-achieving-customer-satisfaction-through-exceptional-customer-service/

Publish Date: December 14, 2017


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Call Center Studio

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CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
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IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
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