Lifecycle of a Lead: What Happens After Lead Generation? [Infographic] - Televerde - ContactCenterWorld.com Blog
There is a common misconception that lead generation automatically results in lead conversion. While lead generation is undoubtedly important, the steps that follow play a crucial role in the conversion process. Before you close those deals, deploying lead nurturing services to lead qualification services are very important to turn a lead into a customer.
The first stage following generation is lead nurturing, where the trust and relationship needed for conversion is built. Following this comes qualification, where they are evaluated to determine where they are in the decision cycle. During this stage leads are typically identified as a marketing qualified lead or a sales qualified (sales accepted) lead. Sales qualified leads will move onto the next stage, while marketing qualified leads will continue to be nurtured until they are sales-ready. Once a lead is determined to be sales-ready it will be passed onto the sales team where the transaction will take place.
All of these stages work together to turn leads into customers and generate sales for your company. Are you still having difficulties navigating the steps that follow lead generation? Check out our infographic for an overview of the lifecycle of a lead!
Are you an expert in navigating the stages of the lead lifecycle? Share your tips with us by tweeting @televerde. For more information on lead nurturing services and lead qualification services, get in touch with one of our experts today.
Publish Date: December 7, 2015 5:00 AM
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Contact center Analytics and Metrics
Lieber & Associates provides services to develop, interpret, and improve contact center metrics and analytics. The firm's experience spans forecasting, customer service, order-taking, lead-qualification, sales, segmentation, media-source-tracking, and testing design. L&A's president pioneered segmentation for telephone scripts and the tri-level service level metric. He brings broad analytics experience to contact centers.
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