The life in Outbound Sales - Telnet - ContactCenterWorld.com Blog
Can you imagine working in a job where you are constantly being told ‘no thanks. Not today. Nope, not interested…’ and then hung up on? That is what Sales people put up with. It certainly would take a certain type of person, right? Right.
So that is why taking a walk through the outbound area of our office, or heading to our North West office, you will hear cheering and music with words of encouragement being yelled out. There is so much life and excitement within our Outbound teams that it makes you wonder why. It’s needed.
If you were only hearing negative things from customers, imagine what that would do to your mindset. Especially given the fact that Sales people are trained, and have the mentality that they must ‘Always Be Closing.’
There are also briefings where you hear so much laughter and chanting from the outside. This got me intrigued, so I had to sit in on a few.
They play games
I got to play games with one team. After they have their lunch break, they will huddle together and play competitive but fun games to lift spirits and help you forget any bad call you may have had that day.
Jokes, jokes, and more jokes!
There were so many jokes and so much laughter in between motivational speeches that would make you want to join Sales if you hadn’t already.
The jokes between calls also keep the whole floor alive and in such good spirits. Everyone is so happy and lively that it makes you want to stay around them, more!
So why does this happen?
It is all about lifting staff, because we understand that it is hard working in Sales and it can be tough when sales aren’t being made and targets aren’t being met. But instead of picking our agents out and making them feel worse, we make an effort to pick all sales members up and lift their spirits in between calls.
Publish Date: January 25, 2017 5:00 AM
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