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2017 CX so far - Telnet - ContactCenterWorld.com Blog

2017 CX so far

What we’ve noticed with Customer Experience in 2017, so far.

It’s becoming increasingly important

Some would argue that it’s more important than beating price, products or anything else that you would compete with. People are willing to pay more and travel more – for a better experience.

An increase in assistance

Chatbots and AI are becoming increasingly popular in helping achieve a better Customer Experience. Companies are relying less and less on humans to be solely responsible.

Personalisation

Companies have realized that not all customers are the same – so not all Customer Experiences should be. Each customer is different, and it’s good that companies are catching on.

Keeping customers

More is being done about keeping customers, and not just gaining new ones. Companies have started to realise that there is more return to be made when you keep current customers.

Source: http://telnet.co.nz/uncategorized/2017-cx-so-far/

Publish Date: June 6, 2017 5:00 AM


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Recent Blog Posts:
Customer service is a feeling not an actionAugust 29, 2017 5:00 AM
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2017 CX so farJune 6, 2017 5:00 AM
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