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What can ruin the Customer Experience? - Telnet - ContactCenterWorld.com Blog

What can ruin the Customer Experience?

It doesn’t take much to ruin a great experience. Let’s look at a few things that can take a great experience and make it into a bad one.

Saying you can’t help

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When you’re in a department store and so desperately need help, or when you’ve been on hold for what seems like a lifetime, the last thing you need is to finally find someone who then simply says ‘sorry, that’s not my department. I can’t help’ Or something along those lines. Say goodbye to a great customer experience.

Not greeting your customer

Similarly, what will ruin the efforts of giving great customer experience, is failing to acknowledge the customer. Not smiling at or greeting your customer is a fast way to send them away from your business.

Getting annoyed or frustrated

Showing that you are less than happy or less than enthused to be helping your customer will make them feel as though they aren’t wanted in your business. Even if it’s fake, you need to be happy around your customers. They don’t need to know the issues that your company is having.

Complicated procedures

Are things too complicated for your customers? Do they just want to make a simple purchase but the need to sign up to every loyalty scheme seems to be turning them away? Having things that are too time-consuming or too complicated can really put a dent in the Customer Experience.

Not having the after-sales support

Not necessarily just with sales, but when a transaction takes place, there is a need to have support if anything does go wrong. This can either be with a phone call, email, or even somewhere you can go to have things sorted for you.

Source: http://telnet.co.nz/uncategorized/can-ruin-customer-experience/

Publish Date: May 19, 2017 5:00 AM


2021 Buyers Guide Recruitment Products/Services

 
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Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

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HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

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Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

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VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

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SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

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TactiCall Recruitment Services
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