It doesn’t take much to ruin a great experience. Let’s look at a few things that can take a great experience and make it into a bad one.
Saying you can’t help
When you’re in a department store and so desperately need help, or when you’ve been on hold for what seems like a lifetime, the last thing you need is to finally find someone who then simply says ‘sorry, that’s not my department. I can’t help’ Or something along those lines. Say goodbye to a great customer experience.
Not greeting your customer
Similarly, what will ruin the efforts of giving great customer experience, is failing to acknowledge the customer. Not smiling at or greeting your customer is a fast way to send them away from your business.
Getting annoyed or frustrated
Showing that you are less than happy or less than enthused to be helping your customer will make them feel as though they aren’t wanted in your business. Even if it’s fake, you need to be happy around your customers. They don’t need to know the issues that your company is having.
Are things too complicated for your customers? Do they just want to make a simple purchase but the need to sign up to every loyalty scheme seems to be turning them away? Having things that are too time-consuming or too complicated can really put a dent in the Customer Experience.
Not having the after-sales support
Not necessarily just with sales, but when a transaction takes place, there is a need to have support if anything does go wrong. This can either be with a phone call, email, or even somewhere you can go to have things sorted for you.
Publish Date: May 19, 2017 5:00 AM
Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.
We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.
|2.)||Tru29 Outsource Solutions Inc.|
Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.
Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
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|CX Management and why it should matter to you||April 28, 2017 5:00 AM|
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