It doesn’t take much to ruin a great experience. Let’s look at a few things that can take a great experience and make it into a bad one.
Saying you can’t help
When you’re in a department store and so desperately need help, or when you’ve been on hold for what seems like a lifetime, the last thing you need is to finally find someone who then simply says ‘sorry, that’s not my department. I can’t help’ Or something along those lines. Say goodbye to a great customer experience.
Not greeting your customer
Similarly, what will ruin the efforts of giving great customer experience, is failing to acknowledge the customer. Not smiling at or greeting your customer is a fast way to send them away from your business.
Getting annoyed or frustrated
Showing that you are less than happy or less than enthused to be helping your customer will make them feel as though they aren’t wanted in your business. Even if it’s fake, you need to be happy around your customers. They don’t need to know the issues that your company is having.
Are things too complicated for your customers? Do they just want to make a simple purchase but the need to sign up to every loyalty scheme seems to be turning them away? Having things that are too time-consuming or too complicated can really put a dent in the Customer Experience.
Not having the after-sales support
Not necessarily just with sales, but when a transaction takes place, there is a need to have support if anything does go wrong. This can either be with a phone call, email, or even somewhere you can go to have things sorted for you.
Publish Date: May 19, 2017 5:00 AM
Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
|3.)||Orion Learning Services Inc.|
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VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.
- Reduces Agent Attrition - By selecting the right agent for the role
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Putting the right person in the job role has become the key focus in the drive...
|6.)||TactiCall Recruitment Services|
TactiCall Recruitment Services
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
|Customer service is a feeling not an action||August 29, 2017 5:00 AM|
|Patience – An agent’s responsibility||July 21, 2017 5:00 AM|
|How scripting can go wrong||June 15, 2017 5:00 AM|
|How has Customer Service changed?||June 9, 2017 5:00 AM|
|2017 CX so far||June 6, 2017 5:00 AM|
|Inbound Vs. Outbound||May 25, 2017 5:00 AM|
|What can ruin the Customer Experience?||May 19, 2017 5:00 AM|
|Why you should consider Outsourcing||April 28, 2017 5:00 AM|
|CX Management and why it should matter to you||April 28, 2017 5:00 AM|
|The Yes and No’s to working in a Contact Centre||April 18, 2017 5:00 AM|