Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

Importance of ensuring quality VoIP connections - TEO Technologies - Blog

Importance of ensuring quality VoIP connections

Hardwired telephone lines are on the way out for many communications strategies. Users need solutions that work wherever they're operating from, and legacy desk phones are not viable for these kinds of requirements. In response, more organizations are implementing VoIP to facilitate mobile connections and promote company-wide collaboration.

The benefits of VoIP have been well documented, but what happens if your network isn't ready to handle the traffic that this solution brings? VoIP can be an integral part of your business, but it can also bring it down when not planned for appropriately. It's extremely important to ensure that your users will have quality VoIP connections - without them, you could be feeling the consequences.

Same old concerns

In many cases, those with VoIP issues are experiencing the same problems that have been prevalent over several years. Jitter, latency and packet loss remain the most common VoIP challenges, and often, these problems have nothing to do with the software itself. The Next Web contributor Sean Kester noted inadequate internet bandwidth as well as poorly-configured or cheap equipment are often the biggest causes of dropped or garbled VoIP calls. Each call's data packets pass through access points, routers and switches, meaning that if any piece of hardware creates a bottleneck, it hampers your communication efforts.

....NOTE - content continues below this message


We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!



Internet quality is still the biggest VoIP issue.

VoIP configuration is a major element in battling these problems and ensuring that everything works together effectively. Call traffic should always be prioritized over all other types of internet traffic on your network. You also will need to configure your routers to have 100 percent office coverage. Test and evaluate hardware to ensure that everything is set up correctly and plan for upgrades, if needed. Preparation and attention to these details will be key to preventing and mitigating VoIP challenges.

How VoIP quality impacts your business

Imagine being on an important call with a client or supplier. Everything's going well until you start getting feedback or are cut off entirely. Do you try calling back? Maybe you reschedule or use another communication method to address any unanswered questions. The point here is that lost connections can impact your message and actually end up damaging business relationships. In an interview with NoJitter, industry expert Nick Kephart noted that the real-time nature of voice makes it particularly susceptible to issues in unoptimized environments. Because this service is so visible to so many different parties, performance problems will be noticed immediately.

If your system constantly experiences issues, customers, partners and employees will feel the impact, resulting in decreased satisfaction, lower potential revenue and more frustration. Actively monitoring voice calls can help troubleshoot some complications and provide visibility outside of the corporate network. It's vital for business leaders to explore every possible option and team up with an experienced VoIP provider that will support their requirements. 

"VoIP's codecs might even make it possible to communicate effectively in the reaches of space.'

It's in the codecs

Although VoIP does pose a few critical challenges,  businesses must simply plan appropriately and use the solution's inherent capabilities to benefit from it. VoIP contains codecs, which are algorithms used to code and decode audio and video signals. These algorithms might even make it possible to communicate effectively in the reaches of space, according to Forbes contributor Kevin Balentine, noting that VoIP calls negotiate the right codec for optimal sound quality. Codecs offer low power, high definition and packet-loss resilience.

If Elon Musk's plan to move 1 million people to a colony on Mars within 40 years is a success, VoIP could be the answer to ensuring quality communications. Of course, the efficacy of this approach remains to be seen, but the chance is still there to further space exploration and still boost connections on Earth.

Even with mobile phones, dropped or fuzzy calls are a major source of frustration. If these same instances happen due to faulty VoIP configurations and hardware during a business call, it's far more that a simple problem - it causes measurable damage. However, with the right provider and offering, you'll be able to reap VoIP benefits. Teo's On-Hook Secure VoIP solutions are designed to meet demanding industry requirements and integrate seamlessly with our other technologies. To find out how to mitigate call quality issues and use VoIP effectively, contact Teo Technologies today.


Publish Date: August 24, 2017 5:00 AM

2020 Buyers Guide Business Continuity


CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390


VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

View more from TEO Technologies

Recent Blog Posts:
What to know about touchpoints: Improve the customer experienceMarch 15, 2018 5:00 AM
IP phones are key ingredients in VoIP telephony successMarch 9, 2018 5:00 AM
Call recording: An essential feature in VoIP call centersMarch 5, 2018 5:00 AM
Is it time to upgrade your UC?: Tips, considerations and best practicesFebruary 6, 2018 5:00 AM
4 ways unified communications solutions improve your cybersecurity postureJanuary 31, 2018 5:00 AM
Are chatbots necessary in UC contact centers?January 30, 2018 5:00 AM
3 features to focus on when evaluating unified communications solutionsJanuary 30, 2018 5:00 AM
Contact center modernization: The time is now January 19, 2018 5:00 AM
What to know about using instant messaging in an enterprise settingDecember 13, 2017 5:00 AM
Security Awareness: Top Threats to UC TechnologyNovember 30, 2017 5:00 AM

Industry Champion Award Leaderboard

Submit Event

Upcoming Events

Join professionals in the CX and contact center world at our online Expo, part of the 15th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices event.

Attending the EXPO is FREE to any member of our association and you can me... Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =