Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Is it time to upgrade your UC?: Tips, considerations and best practices - TEO Technologies - ContactCenterWorld.com Blog

Is it time to upgrade your UC?: Tips, considerations and best practices

Unified communications represent key technological assets, and most businesses have had some sort of communications system in place for years. However, while systems like email, VoIP, video conferencing and messaging were previously siloed in many business settings, it wasn't until a few years ago that these powerful platforms came together under a single UC solution.

Even if your organization has only had UC in place for a short time, now is a golden opportunity to consider an upgrade - and business leaders may be surprised at how much this type of investment could pay off for their company.

Market growth: Businesses look to update communications

The days of siloed corporate communications are long gone. Now, employee users often look to leverage several communication solutions simultaneously - for instance, workers on a conference call may message each other during the conversation, or share documents as the call is happening to bring another level to their collaboration.

....NOTE - content continues below this message

INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

In this environment, businesses across numerous sectors are seeking more complete and robust UC solutions, and the market growth demonstrates the criticality of these technological tools. According to a 2018 report from Global Market Insights, the unified communications and collaboration market is on track to grow considerably through 2024, surpassing a value of $57 billion. IT, telecom and cloud tools will maintain the majority market shares, especially as more companies seek to invest in these areas.

"The unified communications and collaboration market is on track to grow considerably through 2024, surpassing a value of $57 billion."

Are aging UC platforms holding you back?

In some enterprise settings, financial resources may be scarce, and executives must make important decisions about how to best utilize available capital. Because the company already has UC technology in place, this is typically an area that is overlooked. However, legacy systems that don't support the proper collaboration and productivity could represent the Achilles' heel of the business.

Older systems that don't make the best use of the cloud, or enable employees to seamlessly share and collaborate with one another across multiple platforms can prevent workers from achieving optimal productivity. In fact, having to switch between disparate systems could be creating daily hangups for staff members that don't just frustrate the workforce - they could be costing the company money in terms of customer satisfaction and brand reputation.

"[M]any managers of older unified communications systems are hesitant to invest in new equipment, citing budget as their major concern,"  NWN contributor Jon Iannotti wrote. "If this sounds familiar, then it's time to analyze the cost of remaining static versus the value of moving the company forward. "

Top considerations ahead of an upgrade

Before business leaders look to rip and replace their existing UC, there are a few important questions to consider:

  • Does the current system lack functionality? In the current business landscape, users require certain features to ensure that they can connect and collaborate effectively. If your current system has gaps in its functionality, or if employees continually request certain solutions from IT that could be incorporated into the UC system, it's time to bring the solution into the future. As TechTarget contributor Carrie Higbie Goetz noted, these functionality issues often relate to mobile.

"[C]ompanies that have implemented bring-your-own-device policies may need to upgrade their UC platform to support BYOD," Goetz wrote. "Certain unified communications platforms do not support all the mobile operating systems, call-forwarding features and mail integration for all major mobile devices."

  • Is the system at or near end of life? If current UC solutions are no longer supported by the vendor, continuing to use them could present a considerable risk. Cyber criminals look for any means to infiltrate the network possible, and unpatched platforms can provide the perfect entryway. If the existing UC platform has reached end of life, or the vendor is planning to cease updates, it's time to make a switch.
  • Are employees using other comms solutions? Shadow IT related to communications is a sure sign that the current system is in need of updates. Workers may turn to outside, unapproved solutions if the platform their company uses doesn't provide the features or support they need, but this could create additional security problems. Providing a more complete UC solution is the best way to address this issue.

 

Are your business communications solutions in need of an upgrade?

Ensuring upgrade success

Once business leaders have decided that it's time to update their UC, there are a few key steps to take to help ensure that the upgrade will go smoothly.

First, it's imperative to work with a knowledgeable vendor with a large service portfolio. In this way, the UC partner can help identify the most pressing updates to make as well as the investments that will provide the best return for the organization.

It's also important to include education in upgrade plans. Holding training sessions with employees will help ensure that they understand the features included in the new solutions and will be in position to leverage them in the most optimal way.

It can also be helpful to create a schedule for the rollout of new systems, particularly if updates will be extensive and include multiple upgraded solutions. This will prevent internal IT staff from becoming overwhelmed while ensuring that any issues that come up can be addressed before the deployment of additional, new communication features.

To find out more about upgrading your UC system, connect with the experts at Teo Technology today.

Source: https://www.teotech.com/research/news/is-it-time-to-upgrade-your-uc-tips-considerations-and-best-practices/

Publish Date: February 6, 2018 5:00 AM


2021 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

4.) 
DiRAD Technologies

AI Powered Contact Center Provider, AI Chat & Voicebot, Enterprise Telephony
Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

5.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.

6.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions

7.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)

8.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

9.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

10.) 
The Phone Number Testing Company

Phone Number Testing and Validation
Bulk testing and validation of UK Landline and mobile numbers, with a growing list of other coutries where we can test.

If you own a large customer or business prospect sales database, our service helps you to quickly and accurately cleanse all the dead records, by identifying all the dead phone numbers.

We offer a free no obligation test trial
 



View more from TEO Technologies

Recent Blog Posts:
What to know about touchpoints: Improve the customer experienceMarch 15, 2018 5:00 AM
IP phones are key ingredients in VoIP telephony successMarch 9, 2018 5:00 AM
Call recording: An essential feature in VoIP call centersMarch 5, 2018 5:00 AM
Is it time to upgrade your UC?: Tips, considerations and best practicesFebruary 6, 2018 5:00 AM
4 ways unified communications solutions improve your cybersecurity postureJanuary 31, 2018 5:00 AM
Are chatbots necessary in UC contact centers?January 30, 2018 5:00 AM
3 features to focus on when evaluating unified communications solutionsJanuary 30, 2018 5:00 AM
Contact center modernization: The time is now January 19, 2018 5:00 AM
What to know about using instant messaging in an enterprise settingDecember 13, 2017 5:00 AM
Security Awareness: Top Threats to UC TechnologyNovember 30, 2017 5:00 AM

About us - in 60 seconds!

Submit Event

Upcoming Events

The place where the world's best meet and share their best practices!

A place for professionals to learn the latest and greatest strategies and ideas and to connect with the elite in the industry. 

This is the highest rated industry event with ... Read More...
 7155 

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =