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Is it time to upgrade your UC?: Tips, considerations and best practices - TEO Technologies - Blog

Is it time to upgrade your UC?: Tips, considerations and best practices

Unified communications represent key technological assets, and most businesses have had some sort of communications system in place for years. However, while systems like email, VoIP, video conferencing and messaging were previously siloed in many business settings, it wasn't until a few years ago that these powerful platforms came together under a single UC solution.

Even if your organization has only had UC in place for a short time, now is a golden opportunity to consider an upgrade - and business leaders may be surprised at how much this type of investment could pay off for their company.

Market growth: Businesses look to update communications

The days of siloed corporate communications are long gone. Now, employee users often look to leverage several communication solutions simultaneously - for instance, workers on a conference call may message each other during the conversation, or share documents as the call is happening to bring another level to their collaboration.

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In this environment, businesses across numerous sectors are seeking more complete and robust UC solutions, and the market growth demonstrates the criticality of these technological tools. According to a 2018 report from Global Market Insights, the unified communications and collaboration market is on track to grow considerably through 2024, surpassing a value of $57 billion. IT, telecom and cloud tools will maintain the majority market shares, especially as more companies seek to invest in these areas.

"The unified communications and collaboration market is on track to grow considerably through 2024, surpassing a value of $57 billion."

Are aging UC platforms holding you back?

In some enterprise settings, financial resources may be scarce, and executives must make important decisions about how to best utilize available capital. Because the company already has UC technology in place, this is typically an area that is overlooked. However, legacy systems that don't support the proper collaboration and productivity could represent the Achilles' heel of the business.

Older systems that don't make the best use of the cloud, or enable employees to seamlessly share and collaborate with one another across multiple platforms can prevent workers from achieving optimal productivity. In fact, having to switch between disparate systems could be creating daily hangups for staff members that don't just frustrate the workforce - they could be costing the company money in terms of customer satisfaction and brand reputation.

"[M]any managers of older unified communications systems are hesitant to invest in new equipment, citing budget as their major concern,"  NWN contributor Jon Iannotti wrote. "If this sounds familiar, then it's time to analyze the cost of remaining static versus the value of moving the company forward. "

Top considerations ahead of an upgrade

Before business leaders look to rip and replace their existing UC, there are a few important questions to consider:

  • Does the current system lack functionality? In the current business landscape, users require certain features to ensure that they can connect and collaborate effectively. If your current system has gaps in its functionality, or if employees continually request certain solutions from IT that could be incorporated into the UC system, it's time to bring the solution into the future. As TechTarget contributor Carrie Higbie Goetz noted, these functionality issues often relate to mobile.

"[C]ompanies that have implemented bring-your-own-device policies may need to upgrade their UC platform to support BYOD," Goetz wrote. "Certain unified communications platforms do not support all the mobile operating systems, call-forwarding features and mail integration for all major mobile devices."

  • Is the system at or near end of life? If current UC solutions are no longer supported by the vendor, continuing to use them could present a considerable risk. Cyber criminals look for any means to infiltrate the network possible, and unpatched platforms can provide the perfect entryway. If the existing UC platform has reached end of life, or the vendor is planning to cease updates, it's time to make a switch.
  • Are employees using other comms solutions? Shadow IT related to communications is a sure sign that the current system is in need of updates. Workers may turn to outside, unapproved solutions if the platform their company uses doesn't provide the features or support they need, but this could create additional security problems. Providing a more complete UC solution is the best way to address this issue.


Are your business communications solutions in need of an upgrade?

Ensuring upgrade success

Once business leaders have decided that it's time to update their UC, there are a few key steps to take to help ensure that the upgrade will go smoothly.

First, it's imperative to work with a knowledgeable vendor with a large service portfolio. In this way, the UC partner can help identify the most pressing updates to make as well as the investments that will provide the best return for the organization.

It's also important to include education in upgrade plans. Holding training sessions with employees will help ensure that they understand the features included in the new solutions and will be in position to leverage them in the most optimal way.

It can also be helpful to create a schedule for the rollout of new systems, particularly if updates will be extensive and include multiple upgraded solutions. This will prevent internal IT staff from becoming overwhelmed while ensuring that any issues that come up can be addressed before the deployment of additional, new communication features.

To find out more about upgrading your UC system, connect with the experts at Teo Technology today.


Publish Date: February 6, 2018 5:00 AM

2021 Buyers Guide Telecoms

Cloud IT Services GmbH

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Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

Connectica Solutions, LLC

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We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.

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Take advantage of the latest customer service innovations with Contact Center, Virtual Assistant, and Interactive Voice solutions for accessible, 24×7 services across multiple channels.

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Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.


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Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
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Nuxiba Technologies

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Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

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Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.

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