There are plenty of reasons to use VoIP telephony instead of the classic public switched telephone network (PSTN). Compared to PSTN, VoIP infrastructure supports many more device types, along with simpler network infrastructure and cost-effective calling plans, among other benefits. Let's start by looking at the device differences in more detail.
PSTN has been in use for decades. Its advancing age is most apparent in major limitations such as the complexity of adding new lines and the difficulty of accommodating individuals who aren't always near a deskphone.
In contrast, unified communications (UC) systems with VoIP provide several advantageous options:
The market for desktop IP phones continues to expand, in large part because of their increasingly sophisticated feature sets, according to a 2018 Prudour forecast. In addition to the capabilities listed above, phones can now support color touch screens, built-in front-facing cameras and numerous familiar PC port types, such as USB and Gigabit Ethernet.
"IP phones may heave features like dual SIP lines, HD voice, call logging, Power over Ethernet and local three-way conferencing."
A UC solution gives your team the flexibility to take calls on whichever device is most convenient or appropriate in a given situation, whether that's a laptop someone's simultaneously using to check email or a military-grade IP deskphone using SRTP and TLS encryption for maximum protection.
For end users, VoIP phones enable a wider range of options than they enjoyed with PSTN-based systems. For IT, it has an opposite, but still beneficial, effect – namely, streamlining the underlying network infrastructure.
With a traditional private branch exchange (PBX) in place, discrete networks must be maintained for voice and data. Multiple cable types are needed for supplying power, IP connectivity and voice capabilities to individual devices. This setup creates considerable complexity and can drive up infrastructure-related costs, both on equipment procurement and maintenance.
The combination of VoIP service with IP phones offers a much simpler alternative. All data can be sent over IP networks. Plus, standards such as PoE provide a convenient way to channel both power and connectivity to compatible deskphones.
As an added benefit, VoIP telephony is the ticket to much more economical distance calling. A typical PBX doesn't include long distance in its accompanying base plan, requiring an extra expenditure just to ensure reliable communications with branch offices as well as remote customers. VoIP providers usually cover long-distance calling out of the box and are easy to use across your entire wide area network (WAN).
Speaking of WANs, the emerging need to support modern VoIP solutions has prompted major changes in WAN designs, many of which now use software-defined architectures to dynamically find the best paths for VoIP traffic. VoIP/UC platforms have adapted in kind, with HD voice codecs that determine real-time network availability between endpoints and select the optimal one each time.
There's no doubt that VoIP can deliver substantial savings and flexibility when upgrading from PSTN, but it also makes a difference in the most fundamental domain for a phone system: call quality. Sending calls over an IP network enables greater clarity than analog telephony. Fewer remarks will be need to be repeated, plus subtle voice intonations can be more readily picked up.
Is it time to upgrade your phone system and take a decisive step toward better, more cost-effective communications? Contact Teo Technologies today to learn more about your VoIP and UC options.
Publish Date: March 9, 2018 5:00 AM
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Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction.
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The Comm100 omnichannel customer experience platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy.
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CFront for Digital Communication Channels
CFront by Comsys is a state-of-the-art application that enriches contact centers with digital communication and collaboration capabilities. CFront is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms and connects them with all the major communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspe...
You may have seen the meme going around that captures what tipped the balance towards digital. The questionnaire asks, “who is driving your digital transformation?” After “CEO” and “chief digital officer”, the third option is “Covid-19” highlighted with a red circle. The pandemic has been tragic in the toll it has taken on the lives and health of the global population, forcing billions to stay at home. Yet, it has also been a catalyst for change in a bigger way than any event since the last world war. Who would have thought that a bank would lend a new customer a million dollars or more based on a video inspection of the mortgaged property and without any physical paperwork or face-to-face K...
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Eckoh Experience Portal
Cloud-based portal that delivers Eckoh's complete Secure Payment and Customer Engagement solutions. Simply take the solutions you need today and add additional ones as you need them. All from one supplier.
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eGain omnichannel customer engagement solutions power digital transformation for leading brands.
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Customer Engagement Platform
The Customer Engagment Platform (CEP) collects multichannel interaction and application data from all channels, across multiple systems, providing a single, complete data source for ethosAnalytics to access and display information in useful, usable ways. CEP provides companies with scalable and repeatable software for big data solutions.
Directly engage customers through an effortless Video chat via your web page or mobile APP with a secure platform. Escalate from an existing chat or create a brand new video conversation, use desktop sharing and co browsing, record and track every step of the customer journey
|13.)||Fusion E-Solutions LLC|
omnichannel support service, BPO services
We help businesses in their administrative and repetitive jobs as a be-fitting virtual assistant service provider. With an objective to reduce in-house burden, save time & money, and regain focus, we show flexibility in working 24/7 for clients with dynamic needs.
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Omnichannel Contact Center Software
"HoduCC" is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features.
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|15.)||Lieber & Associates|
Omichannel Migration Consulting Services
Lieber & Associates provides technology, management, and operations consulting services to transform departments into omnichannel contact centers. After assessing current operations, the firm delivers a roadmap for testing and implementing technology, metrics, training, and any staffing required to meet omnichannel goals. The firm also advises on programs to migrate customers to the new channels.
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Noble Contact Center
Truly unified omnichannel operations. Your customers have growing expectations about how and when they want to interact with you. The noble contact centre suite helps you seamlessly communicate with your customers, no matter which channel(s) they prefer. Noble helps you optimise agent activity and improve the efficiency of customer interactions with our unified omnichannel solutions. Seamlessly manage communications over a variety of voice and non-voice channels including voice, email, sms text, web chat and social media. Simultaneously manage inbound and outbound communications without having to log in and out of programs. And combine all channels on a single platform to improve contact centre efficiency and profitability.
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70,000 health-related searches are made on Google every minute. The digital front door as a channel is more important than ever for helping consumers access care. OrbitaENGAGE, leverages powerful conversational tools such as chatbots, voice search, and voice SEO, which guide consumers as they search for and navigate care. Capabilities focus on call deflection and include: Find a doctor or location , Appointment scheduling , Healthcare FAQs, Virtual triage
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VADS Omnichannel Solutions
Omni Channel is a cross-channel business model and content strategy that companies use to improve their user experience. Omnichannel is an integrated way of thinking about people’s relationships with organisations. Rather than working in parallel, communication channels are designed to cooperate and build a coherent, evolving, cross-channel experience.
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