Miscommunications, disconnects and misaligned objectives all make for major headaches in the business world, no matter the industry. It's no secret that effective and easy communication between all employees is essential for achieving short- and long-term objectives.
A unified communications (UC) suite combines voice, video, instant messaging, presence, mobility and collaboration into one, easy-to-use platform. With this innovative tool at their disposal, businesses can eliminate the disconnects that disrupt carefully constructed strategies.
Despite the numerous business benefits to utilizing unified communication, the UC business case lacks an adequate precedent. Nothing like it has ever existed before. This makes some owners and C-Suite executives hesitant to embrace UC, let alone experiment with it.
One of the biggest obstacles is the assumption that unified communications doesn't necessarily replace anything. Companies already use telephones, email and video chat functions, so they continue operating under the presupposition that they're already leveraging these technologies to their fullest extent.
However, what gets overlooked in these assumptions is that traditional communication methods by default exist in siloed channels like parallel lines that will never cross or integrate. This approach creates the potential for the miscommunications, disconnects and misaligned that companies try so hard to avoid.
"Unified communication facilities the usage of video conferencing."
Digital interactions are becoming a more integral component of modern business, and organizations need to have the ability to manage an extensive array of communication options. For instance, 86 percent of organizations plan to use video conferencing in 2018, according to an IHS Markit report on its Unified Communications (UC) Strategies and Vendor Leadership of North American Enterprise Survey.
Unified communication facilities the usage of video conferencing within the framework of the entire digital communications umbrella, giving companies one overarching system instead of a fragmented mishmash of channels.
But it's not just managing these communications options since UC provides companies many advantages of its own.
Consider these three additional benefits of unified communications for businesses:
Too often, business departments end up compartmentalized from one another. This creates siloed workflows and limits the organization's ability to efficiently share information. Without seamless data-sharing capabilities, companies end up with redundant recordkeeping and all of the extra steps that come along with that, such as manual entries, duplicative data sets and an increased potential for errors. All in all this leads to lost resources and missed growth opportunities.
Unified communications increases an organization's ability to share information in a more seamless manner. Companies can easily share information in fewer steps and confusion. This saves time and money, and allows companies to operate as a single entity, instead of a host of smaller departments each acting independently of each other.
No matter if you're a small e-commerce brand trying to break into an international market or a major company with offices spread across North America, it's crucial that everyone in the organization has the means to easily collaborate.
Whether it's connecting two employees across the hall from each or halfway around the world, UC facilitates enterprisewide collaboration. This extends beyond merely exchanging emails or instant messages into real-time video conferencing.
From sales teams constantly on the road to the advantages of work from home options, a company may often find it has more employees working remotely than in the office at a given time. While an empty office might sound foreboding, these can actually be signs of a productive business.
Using unified communications to improve employee mobility allows for more in-person meetings with clients and partners, which helps strengthen relationships and expand networks.
Further, UC streamlines working from home, or telecommuting, for employees. Ninety-one percent of employees at companies that offered this option felt more productive when working from home, according to TinyPulse, an employee engagement firm. Even though the survey measured how productive employees "feel" than an actual production metric, the feeling of productivity can still bolster the staff's actual productivity, giving them more confidence and capacity for work.
Teo Tech offers IP phone systems and a full suite of unified communication solutions that allow organizations to communicate seamlessly across all devices and platforms.
Publish Date: September 22, 2017 5:00 AM
This real-time walldisplay is able to show every form of contact in a clear wallboard, with the necessary KPI’s per channel; like phone, chat, etc.
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|3.)||Call Tracking Metrics|
Today’s customers aren’t always willing to pick up the phone to talk to a business, which is why an omnichannel communications strategy is essential. Because our software tracks chats, texts, and form submissions in addition to calls, we make it easy for you to interact with customers in their preferred method of communication. Take your strategy to the next level by utilizing our automated tools which can generate instant communications back to your customers as soon as they contact you.
ContactPro empowers agents to efficiently serve customers in today's demanding world of Omni-Channel communication. The state-of-the-art technology solution helps contact centers to leverage their existing Avaya infrastructure while decreasing contact center costs and increasing customer satisfaction.
With a strong focus on Omni-Channel functionality ContactPro defines a new method for integrated traditional voice contacts, emails, fax and documents with modern web and smartphone communication for any WebRTC, chat, assistant browsing and file sharing, online presence, SMS/IM (text) and social media activities. Additionally, the web supervisor functions provide simple reporting and full me...
PH: +1 305 766 3264
|5.)||Comm100 Network Corporation|
The Comm100 omnichannel customer experience platform powers real-time interactions via web, mobile, and messaging. We make it easy for organizations to answer questions, solve problems, and keep customers happy.
From front-line marketing and sales to ongoing service and support, Comm100 enables great digital experiences that drive revenue without increasing costs.
CFront for Digital Communication Channels
CFront by Comsys is a state-of-the-art application that enriches contact centers with digital communication and collaboration capabilities. CFront is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms and connects them with all the major communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspe...
Eckoh Experience Portal
Cloud-based portal that delivers Eckoh's complete Secure Payment and Customer Engagement solutions. Simply take the solutions you need today and add additional ones as you need them. All from one supplier.
PH: 01442 458300
eGain omnichannel customer engagement solutions power digital transformation for leading brands.
Guided by AI, knowledge, and connected analytics, eGain’s customer engagement suite enables excellence in digital-first, omnichannel customer engagement across digital self-service, including virtual assistance, messaging, chat, social, and email, seamlessly integrated with voice.
Based on a unified platform, the solution is trusted by blue-chip brands for customer engagement at scale that is effective, efficient, and consistent, while being compliant with best practices and industry regulations.
Directly engage customers through an effortless Video chat via your web page or mobile APP with a secure platform. Escalate from an existing chat or create a brand new video conversation, use desktop sharing and co browsing, record and track every step of the customer journey
|11.)||Fusion E-Solutions LLC|
omnichannel support service, BPO services
We help businesses in their administrative and repetitive jobs as a be-fitting virtual assistant service provider. With an objective to reduce in-house burden, save time & money, and regain focus, we show flexibility in working 24/7 for clients with dynamic needs.
|12.)||Hodusoft Pvt. Ltd.|
Omnichannel Contact Center Software
"HoduCC" is a comprehensive and consolidated contact center software. It guarantees to provide the best call center software that suits best for all types of call centers. Being one of the top Voice over Internet Protocol (VoIP) solutions providers across the globe, HoduSoft ensures that this contact center software offers intelligence, security, and advanced features.
HoduCC has been designed in a way to make sure that user loyalty is built and the customers’ expectations are accomplished. Doesn’t matter what your business size is, HoduCC is most affordable Contact Center Software for small businesses as well.
HoduCC allows customer support teams to provide personal, productive phone...
|13.)||Lieber & Associates|
Omichannel Migration Consulting Services
Lieber & Associates provides technology, management, and operations consulting services to transform departments into omnichannel contact centers. After assessing current operations, the firm delivers a roadmap for testing and implementing technology, metrics, training, and any staffing required to meet omnichannel goals. The firm also advises on programs to migrate customers to the new channels.
Noble Contact Center
Truly unified omnichannel operations. Your customers have growing expectations about how and when they want to interact with you. The noble contact centre suite helps you seamlessly communicate with your customers, no matter which channel(s) they prefer. Noble helps you optimise agent activity and improve the efficiency of customer interactions with our unified omnichannel solutions. Seamlessly manage communications over a variety of voice and non-voice channels including voice, email, sms text, web chat and social media. Simultaneously manage inbound and outbound communications without having to log in and out of programs. And combine all channels on a single platform to improve contact centre efficiency and profitability.
PH: +61 (0) 3.9008.1700
70,000 health-related searches are made on Google every minute. The digital front door as a channel is more important than ever for helping consumers access care. OrbitaENGAGE, leverages powerful conversational tools such as chatbots, voice search, and voice SEO, which guide consumers as they search for and navigate care. Capabilities focus on call deflection and include: Find a doctor or location , Appointment scheduling , Healthcare FAQs, Virtual triage
Virtual visits (via telehealth integration,) andV oice Search and Voice SEO ,
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