Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
TELL A
FRIEND
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

Eric Sherman
VP Business Development
15
Scott Walles
Operations Manager
10
Metin Tiryaki
Call Center Consultant
167
Wayne Henry
Head Continuous Improvement Coordinator
38

Top 3 business benefits of unified communications - TEO Technologies - ContactCenterWorld.com Blog

Top 3 business benefits of unified communications

Miscommunications, disconnects and misaligned objectives all make for major headaches in the business world, no matter the industry. It's no secret that effective and easy communication between all employees is essential for achieving short- and long-term objectives.

A unified communications (UC) suite combines voice, video, instant messaging, presence, mobility and collaboration into one, easy-to-use platform. With this innovative tool at their disposal, businesses can eliminate the disconnects that disrupt carefully constructed strategies.

Stuck in the communication status quo?

Despite the numerous business benefits to utilizing unified communication, the UC business case lacks an adequate precedent. Nothing like it has ever existed before. This makes some owners and C-Suite executives hesitant to embrace UC, let alone experiment with it.

One of the biggest obstacles is the assumption that unified communications doesn't necessarily replace anything. Companies already use telephones, email and video chat functions, so they continue operating under the presupposition that they're already leveraging these technologies to their fullest extent.

However, what gets overlooked in these assumptions is that traditional communication methods by default exist in siloed channels like parallel lines that will never cross or integrate. This approach creates the potential for the miscommunications, disconnects and misaligned that companies try so hard to avoid.

"Unified communication facilities the usage of video conferencing."

Digital interactions are becoming a more integral component of modern business, and organizations need to have the ability to manage an extensive array of communication options. For instance, 86 percent of organizations plan to use video conferencing in 2018, according to an IHS Markit report on its Unified Communications (UC) Strategies and Vendor Leadership of North American Enterprise Survey.

Unified communication facilities the usage of video conferencing within the framework of the entire digital communications umbrella, giving companies one overarching system instead of a fragmented mishmash of channels. 

But it's not just managing these communications options since UC provides companies many advantages of its own.

Consider these three additional benefits of unified communications for businesses:

1. Increase information sharing

Too often, business departments end up compartmentalized from one another. This creates siloed workflows and limits the organization's ability to efficiently share information. Without seamless data-sharing capabilities, companies end up with redundant recordkeeping and all of the extra steps that come along with that, such as manual entries, duplicative data sets and an increased potential for errors. All in all this leads to lost resources and missed growth opportunities.

Unified communications increases an organization's ability to share information in a more seamless manner. Companies can easily share information in fewer steps and confusion. This saves time and money, and allows companies to operate as a single entity, instead of a host of smaller departments each acting independently of each other.

2. Boost collaboration

No matter if you're a small e-commerce brand trying to break into an international market or a major company with offices spread across North America, it's crucial that everyone in the organization has the means to easily collaborate.

Whether it's connecting two employees across the hall from each or halfway around the world, UC facilitates enterprisewide collaboration. This extends beyond merely exchanging emails or instant messages into real-time video conferencing.

3. Improve mobility

From sales teams constantly on the road to the advantages of work from home options, a company may often find it has more employees working remotely than in the office at a given time. While an empty office might sound foreboding, these can actually be signs of a productive business.

Using unified communications to improve employee mobility allows for more in-person meetings with clients and partners, which helps strengthen relationships and expand networks.

Further, UC streamlines working from home, or telecommuting, for employees. Ninety-one percent of employees at companies that offered this option felt more productive when working from home, according to TinyPulse, an employee engagement firm. Even though the survey measured how productive employees "feel" than an actual production metric, the feeling of productivity can still bolster the staff's actual productivity, giving them more confidence and capacity for work. 

Teo Tech offers IP phone systems and a full suite of unified communication solutions that allow organizations to communicate seamlessly across all devices and platforms.

Source: https://www.teotech.com/research/news/top-3-business-benefits-of-unified-communications/

Publish Date: September 22, 2017 5:00 AM


2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 



View more from TEO Technologies

Recent Blog Posts:
What to know about touchpoints: Improve the customer experienceMarch 15, 2018 5:00 AM
IP phones are key ingredients in VoIP telephony successMarch 9, 2018 5:00 AM
Call recording: An essential feature in VoIP call centersMarch 5, 2018 5:00 AM
Is it time to upgrade your UC?: Tips, considerations and best practicesFebruary 6, 2018 5:00 AM
4 ways unified communications solutions improve your cybersecurity postureJanuary 31, 2018 5:00 AM
Are chatbots necessary in UC contact centers?January 30, 2018 5:00 AM
3 features to focus on when evaluating unified communications solutionsJanuary 30, 2018 5:00 AM
Contact center modernization: The time is now January 19, 2018 5:00 AM
What to know about using instant messaging in an enterprise settingDecember 13, 2017 5:00 AM
Security Awareness: Top Threats to UC TechnologyNovember 30, 2017 5:00 AM

New 2021 Membership

About us - in 60 seconds!

Industry Champion Award Leaderboard

Most active award (top 10) entrants in the past 48 hours! - Vote for Others / About Program

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =