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Security Awareness: Top Threats to UC Technology - TEO Technologies - Blog

Security Awareness: Top Threats to UC Technology

An increasing number of organizations are leaving their siloed, disparate communications systems behind in favor of a solution that is more integrated and unified. Now, unified communications represent a linchpin for enterprise daily operations, enabling employees to more seamlessly connect and collaborate with one another.

This uptick in adoption is also relevant to overall market growth. According to research from Global Market Insights, Inc., the UC sector is still expanding, and is forecast to reach a value of $96 billion by 2023.

However, as more organizations in an array of different industries leverage these critical technology solutions, hackers and malicious actors are taking notice. UC systems are often used to house and transmit considerably sensitive information, which can be tempting for cyber attackers.

Threats on the rise

Overall, we've seen a steady increase on the number of new malware samples for about the late decade. G Data reported that in 2016, a total of 6.83 million new malware samples were detected by security researchers, and experts are forecasting more than 7 million never-before-seen samples will be discovered this year.

Worse still, it's not just new malware that's worrisome - hackers are also recycling older threats, upgrading coding capabilities to make an outdated virus ready for new victims. In addition, as hackers increasingly leverage more sophisticated and advanced strategies to infect victims, it's more and more difficult to fight off an attack.

When cyber attackers breach a UC system, it can give them access to all sorts of sensitive data, important business communications and other intellectual property. For this reason, UC technology should be at the top of the list when it comes to security priorities.

One of the first steps for proper protection is to be aware of the threats that are coming your way. Here are a few of the most pervasive and dangerous attacks concerning UC infrastructure that hackers favored this year:

Digital threats are on the rise - and can impact your company's UC solution.


Attackers have taken to holding data for ransom, encrypting critical assets within a victim's systems until he or she pays up usually in the form of untraceable Bitcoin.

This threat comes in connection with UC due to the ways ransomware is usually delivered - it often begins with a legitimate-looking, yet malicious email containing an infected link. Users are tricked into opening the email and clicking the link, which then begins the ransomware infection.

Once the ransomware is in place, the victim's computer displays a warning notification noting that the user has been locked out of his or her files until the ransom is paid. While some cases have emerged wherein victims pay the amount asked for and access to files is returned, more often than not, hackers will take payment without removing the encryption. Some attackers have even asked for a second ransom, confident the victim will pay.

According to Barkly, about 4,000 ransomware attacks took place each day in 2016, and attacks on businesses have increased - where an event once took place every 2 minutes, these instances are now happening every 40 seconds, Kaspersky reported.

Phishing attacks

Ransomware and phishing often go hand-in-hand. Similar to ransomware - and many other threats - phishing impacts an organization's email system, which is often the heart of UC. And like ransomware, sophisticated phishing attacks are on the rise.

SC Magazine reported that during the first half of 2017, Kaspersky Labs blocked 51 million phishing attempts. These attacks have impacted the mobile platform as well (known as smishing or SMS phishing), and have risen 250 percent since January.

While many users and employees are aware that phishing is a problem, one in every 14 people are still tricked into opening malicious phishing emails. Much of this has to do with the time and planning involved on the part of hackers - attacks use several different strategies to encourage clicks. This includes social engineering, wherein hackers will include the victim's name as well as the names of their boss or supervisor within the email to make it appear official. In other cases, tempting deals, discounts or coupons are offered - a particular threat during the busy holiday season.

Spying through video conferencing

Although many businesses still leverage traditional conference calling, video conferencing has become increasingly popular to support communication and provide an in-person feel. Research from IHS Markit found that 86 percent of businesses plan to make video conferencing a part of their UC system by next year.

"One in every 14 people are tricked into opening malicious phishing emails."

As these solutions are deployed in more enterprise settings, researchers have found that they can provide an entryway for prying eyes and ears.

"[V]ulnerabilities could allow hackers to eavesdrop on confidential meetings, read documents sitting on a conference table, or even zoom in to record keystrokes (such as passwords) typed by meeting participants on their laptops," eSecurity Planet contributor Jeff Goldman wrote.

Safeguarding your UC

These threats only scratch the surface when it comes to companies' use of UC systems. Motivated hackers seeking to snoop and steal data for fraudulent purposes are becoming increasingly crafty in their attacks, but this doesn't mean that your organization can't guard against them.

First and foremost, it's critical for IT administrators and other department supervisors to educate users about the risks. Employees that have a better understanding of the strategies hackers use to support a breach can be on the lookout for suspicious activity, illegitimate emails and other signs that point to cybercriminal activity. With the right knowledge, workers can become a pillar of enterprise security, as opposed to a weak link.

In addition, experts urged that UC systems have security measures in place. Goldman noted that a main misstep many organizations make is forgetting these basic protection measures and providing easy access for attackers. For instance, businesses have been known to deploy their videoconferencing solution and connecting it directly to the internet without placing a firewall or password protection in between. However, skipping this step in security can translate to considerable risk for enterprises, their employees, their important data and the infrastructure that supports daily operations.

To find out more about how to best safeguard your UC technology, contact the experts at Teo today.


Publish Date: November 30, 2017 5:00 AM

2020 Buyers Guide Dialer Solutions

Acqueon Technologies Inc.

Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

Cloud IT Services GmbH

Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

ComSys S.A.

CList for Outbound Campaigns Management
CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t...
(read more)
PH: +302109241486


Dialer software that makes customer contact pain free, so your team aren’t worried about complex technology and can focus on what they do best. Dramatically increase agent productivity using a variety of dialers, combined with AI, leveraging data-driven contact strategies to ensure the right agent is contacting your customers at the right time.

Take control, and ensure your team are on-message by designing the perfect agent interface with a drag-n-drop visual WYSWYG editor.

Rotate CLIDs, and auto-wrap certain calls to ensure maximum agent productivity and performance.
PH: +6188803111


Genesys PureConnect
Genesys PureEngage

Cloud IT Services GmbH

Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.
PH: +49 351 44529800


With Megadialer you will get a customized call center software. With the creation of personalized questions, surveys and sales script you will have the information you need from your customers quickly and efficiently. Improve the performance of your agents with a 100% online contact center, real-time analytics and predictive dialer to optimize the time between one call and another.

All rates include:
Instant Call Reports
On-Demand Recording
Call Supervisor
Call Layout after Completion
Your Own Caller ID
Call Monitor
Automatic Re-Calls
Automatic sending of Mails
Incoming Call Management
Real-time Activity Panels
Call Lists for Agents
Different Levels of Administration
PH: +34 952 667 511


Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.
PH: +44 345 0181 070


Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

- Call 60-80 contacts per hour, per agent
- Instantly leave voicemails
- Send 1-touch emails
- Automate workflows and call logging
- Record and transfer calls
- Access reporting and analytics
- Intelligently distribute leads
- Dial from local Caller IDs
- Get free white-glove onboarding

Scales to any size team with no contracts, no setup fees, and no per minute charges. Start a free trial without a credit card.
PH: 877-588-2292


Predictive Dialler
A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

We’ve made it easy to get started, we offer packages to best suit your needs and don't tie you into long term contracts. Don't take our word for it take out a no-commitment free trial!
PH: +441617102740

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Security Awareness: Top Threats to UC TechnologyNovember 30, 2017 5:00 AM
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