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Biggest benefits you can yield from VoIP solutions - TEO Technologies - ContactCenterWorld.com Blog

Biggest benefits you can yield from VoIP solutions

Technology enables business professionals to communicate in new and innovative ways that weren't previously possible. Hardware and software assets are constantly evolving and improving to bring advanced capabilities and expand options to work effectively. Simultaneously, these improved options are increasingly replacing legacy infrastructure such as the plain old telephone system (POTS) to bring businesses into the next century of efficient operations and quality customer service.

It's becoming more obvious that POTS, among other older solutions, are no longer viable for meeting needs of modern organizations. Voice over Internet Protocol (VoIP) options are emerging as the answer to bridging the gap into digital telephony while providing the features that companies expect from their communications devices. Let's take a look at the biggest benefits you can yield from using VoIP solutions:

1. Cost savings

Traditional wired infrastructure requires a significant amount of investment to support. Not only must the wires be set up, but organizations must also purchase phones for each employee and establish services according to group needs. In these setups, it was often difficult to provision quickly or scale down solutions, leaving workers stuck with their available resources.

VoIP can scale quickly according to business needs.

VoIP is not only more flexible, it's also less costly than its predecessors. The cost of implementation is considerably lower, particularly if paired with cloud and internet services. TechAdvisory noted that VoIP users can communicate at drastically lower rates due to internet connectivity. This is particularly advantageous for long-distance calls, which could often add up under legacy solutions. Organizations can choose from a variety of different packages, enabling them to provision their system according to the size of the company, specific business needs and available budget.

2. Comprehensive list of features

With POTS-based communications, users were limited to certain features like voicemail, call forwarding and caller ID. While these capabilities were once revolutionary, users are looking for more out of their communications system. Organizations can use features like fax, find-me-follow-me and videoconferencing from their VoIP device. Houston Chronicle contributor Alexis Writing noted that VoIP enables employees to stay in touch with co-workers and clients no matter where they are. Staff can collaborate effectively over documents and discuss important details without needing to be in the same room.

"Even while you are abroad attending to meetings, you still have the capacity to attend other important meetings in the home office without having to worry about being physically present," Writing wrote.

VoIP adds mobility on top of comprehensive features to meet the needs of a new generation. Many VoIP solutions come with app versions to support mobile usage and remote work opportunities. Thanks to these capabilities, employees no longer are tied down to a desk - they can work from home, meet with clients or complete tasks in the field. This not only improves productivity, but can also significantly bolster customer service.

"VoIP doesn't require any technical expertise to implement."

3. Ease of use

One of the biggest benefits of VoIP is that it's not only easy to provision, but it's also simply to install and use. Huffington Post contributor AJ Agrawal noted that VoIP doesn't require any technical expertise to implement, as providers often give a full briefing to help roll out and maintain the system. There's no need to bring in any additional hardware - all you need is a reliable internet connection and enough bandwidth to support calling needs. Vendors often handle everything to support your VoIP solution, enabling your IT team to focus on other initiatives. 

VoIP's simplicity of use and installation is a critical change of pace away from traditional communications systems. Organizations don't have to fuss with wires or additional hardware. Users can leverage a number of different devices while keeping the same number. This ensures that they are always accessible and can complete necessary tasks, no matter where they decide to work for the day. The ease of use makes VoIP a valuable asset for modern communication setups.

VoIP isn't a new concept, but it's steadily becoming more popular. As more organizations move away from legacy systems, VoIP will be an essential addition to your infrastructure. This technology alongside unified communications solutions can bring considerable benefits and improve business collaboration opportunities. To find out more about the value of VoIP solutions, contact Teo Technologies today.

Source: https://www.teotech.com/research/news/biggest-benefits-you-can-yield-from-voip-solutions/

Publish Date: July 13, 2017 5:00 AM


2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
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PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 



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