When it first emerged, instant messaging didn't immediately find a foothold in business settings. After all, it was mainly used for more leisurely pursuits, including communicating with friends and family.
Much has changed in recent years, however, and now instant messaging represents a critical element of enterprise unified communications, especially within organizations with remote or traveling employees. Instant messaging has much to offer when leveraged effectively and efficiently in the corporate world, particularly when paired with advanced online presence settings.
Let's take a look at what you should know about including instant messaging in your company's unified communications infrastructure:
Instant messaging and online presence technology are now being increasingly utilized in corporate settings, and the statistics help to demonstrate the reasons driving these investments:
One of the most effective ways to make use of instant messaging in a corporate setting is to combine it with the essential features of online presence. In this way, staff members have more details about their co-workers' availability before sending an instant message, helping to eliminate missed messages or otherwise inefficient use of UC technology.
The Software Advice survey discovered that the majority of companies experience some level of productivity increase thanks to employee use of presence settings. This includes 7 percent that noted a significant increase, 16 percent that saw a moderate increase and 24 percent of businesses which experienced at least a minimal rise in worker productivity.
"21% of companies experience a moderate to significant increase in productivity when employees have access to online presence and instant messaging."
Despite initial concerns on the part of enterprise leaders, most organizations don't find online presence distracting - on the contrary, it can help support use of overall unified communications by providing status updates as to the best times for connections and cooperation.
"Collaboration is interruption: If you didn't have to work with others, you could get right down to work, but part of work is coordinating with others, and it takes extra effort and time for that coordination to take place," noted Gartner analyst Bern Elliot.
In order to reap the most benefits from instant messaging and online presence UC features, it's important that company leaders take the time to consider potential use cases. Many organizations across industry sectors have found success by putting instant messaging and online presence to work for their company in the following ways:
Instant messaging can provide numerous advantages when used in an enterprise setting, particularly when it's used to complement and support online presence and other advanced UC features. To find out more, connect with the experts at Teo Technologies today.
Publish Date: December 13, 2017 5:00 AM
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
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