Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Upcoming Events


How To Enter the 2020 Members' Choice Awards - For Vendors




VoIP: An enterprise mobility cornerstone? - TEO Technologies - Blog

VoIP: An enterprise mobility cornerstone?

Just shy of two-thirds of Americans now own a smartphone according to Pew Research Center, and not just because they're a more convenient way to watch cat videos. Many people rely on smartphones to perform a diverse array of vital tasks, from organizing a schedule and budgeting finances for the month to tracking health and fitness. Given their potential, it was only a matter of time before businesses began welcoming them into their workflows.

And they have. According to Transparency Market Research, the enterprise mobility market was worth $86.36 billion in 2014. By 2022, this number will likely more than quadruple, achieving a net worth of $510.39 billion.

"[I]mproved communication and collaboration between enterprises, proliferation of handheld devices, enhanced operational efficiency for enterprises, and growing popularity of BYOD and CYOD policies are the major factors driving the enterprise mobility market," the report noted.

This is impressive to say the least, and it raises some important questions. Namely, how exactly will smartphones be used as communication and collaboration tools in the workplace? Also, what's the most efficient way to manage and protect this sharing of information? 

VoIP has an answer for both. 

An inherently mobile solution

Firstly, Voice over IP and PSTN are night and day, mainly because the former sends audio data over the Internet as opposed to copper lines. The opportunities here are endless. It means that literally any device that can connect to Wi-Fi or Ethernet, and has a microphone and speaker can become a telephone, and yes, this includes smartphones.

The mainstream incarnation of a VoIP system is a desk phone with a large graphics display and a bunch of fancy buttons corresponding to fancy features. Other VoIP equipment might include headsets for hands-free usage that connect to the fancy phone, and audio conferencing bridges that let an entire room full of people talk into one receiver – hopefully not all at once. 

Hardware such as this certainly has its place in an organization, and especially in the office. But are they always necessary, especially in a work culture where so many employees might not actually work from their desk on any given day, sans company telephone?

Have a mobile device with wireless connectivity? Get VoIP!

Now we enter the realm of the VoIP softphone. For those who don't already know, this is a software version of a VoIP phone that can be installed on any compatible device, be it a desktop, laptop, tablet or smartphone. This is the technology that makes it makes possible for many employees to do their jobs from home, and some industry experts think that it may someday replace the hardphone altogether.

Equally as important, softphones are more than just a voice tool. They're also comprehensive unified communication applications that supply a bevy of other features including instant messaging and voicemail to email functionality. As such, it is not a far cry to assume that VoIP will be at the top of the guest list for enterprise mobility, and that it will be taking its friends, email integration, instant messaging, screen sharing and video conferencing, with it. 

Secure unified communications capabilities

The idea of employees freely sharing company information and collaborating with one another on mobile devices using any old application they downloaded off the Internet sure does sound enticing – minus that last part. In fact, CIOs are not thrilled when it comes to the security of enterprise mobility. Entire markets have arisen in a bid to address these concerns, and while their validity is a topic for another time, this much is clear: Secure unified communications can help in a big way. 

"A VoIP softphone can foster better cybersecurity."

One of the huge concerns about telecommuting and bring your own device is that employees might start to use apps of their choosing for work-related sharing and collaboration, and often without permission from IT admins. This phenomenon is called shadow IT.

It's a very real cybersecurity problem, but it doesn't have to be. Here's why: A comprehensive unified communication solution that is built from the bottom up with the user experience in mind will prevent enterprise workers from turning to less secure, consumer-grade communication and collaboration alternatives.

In this way, a VoIP softphone can foster better cybersecurity when it comes to enterprise mobility. Secure-by-design business communication solutions are configured to allow for the greatest amount of flexibility in terms of employee collaboration. The goal is to bring all of the features that personnel need to communicate effectively into one solution. 

This is exactly what a great VoIP softphone does, and the reason that Internet telephony will play such a pivotal role in the future of enterprise mobility. 


Publish Date: February 10, 2016 5:00 AM

2020 Buyers Guide Training


Call Centers
Contact Centers
Admin Training
Supervisor Training

Davis-Mayo Associates

"Service Excellence" Customer Service Training
Live onsite training for your teams. Experienced by more than 450,000 people in 48 US states and 18 countries. No-nonsense approach by our experts with field-test content customized to your situation and using your scenarios.

Lieber & Associates

Training Executives, Managers, Supervisors, and Reps
Lieber & Associates provides training for all levels of the contact center team. The firm customizes its off-the-shelf trainings to meet your specific company needs,

Executive and manager sessions address topics such as customer experience, metrics, technology, AI, and video calls. Supervisor sessions train your leaders to better coach and motivate reps. Phone staff modules include sessions on customer service, order-taking, cross-selling, handling difficult calls, phone "soft skills," and more.
PH: +1-773-325-0608

Manitoba Customer Contact Association

Making Training and Development Part of Your Corporate Landscape

Organizations are always on the look out to save money and make more profit. Usually when it comes to crunch time some leaders will scrap training in order to tighten the belt. The downside of this is the cycle it creates.

Because some employers see training as a flexible benefit, employee development is often taken off the table. When employees don’t feel valued it becomes easy to see a revolving door. The constant need to hire goes up which ultimately means costs go up; we know that hiring costs more than retaining the right people.

Start the conversation: Explore our Training Page
(read more)
PH: 204-975-6468

Orion Learning Services Inc.

Learning & Development
Learning & Development for Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158

View more from TEO Technologies

Recent Blog Posts:
What to know about touchpoints: Improve the customer experienceMarch 15, 2018 5:00 AM
IP phones are key ingredients in VoIP telephony successMarch 9, 2018 5:00 AM
Call recording: An essential feature in VoIP call centersMarch 5, 2018 5:00 AM
Is it time to upgrade your UC?: Tips, considerations and best practicesFebruary 6, 2018 5:00 AM
4 ways unified communications solutions improve your cybersecurity postureJanuary 31, 2018 5:00 AM
Are chatbots necessary in UC contact centers?January 30, 2018 5:00 AM
3 features to focus on when evaluating unified communications solutionsJanuary 30, 2018 5:00 AM
Contact center modernization: The time is now January 19, 2018 5:00 AM
What to know about using instant messaging in an enterprise settingDecember 13, 2017 5:00 AM
Security Awareness: Top Threats to UC TechnologyNovember 30, 2017 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =