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How unified communications cut back on government IT spending - TEO Technologies - ContactCenterWorld.com Blog

How unified communications cut back on government IT spending

Discussions about the cost-saving benefits of unified communications are often framed in context to small and medium-sized businesses. For instance, the scalability of cloud UC and VoIP means that an organization only pays for what it uses. Furthermore, with softphone technology, not every employee actually needs a desk phone. Calls can be made and received from a desktop, laptop, tablet or smartphone.

That said, these benefits also apply to government entities, big or small, with rigid budgetary constraints due to caps on funding. Considering that U.S. federal agencies are pushing hard to enhance the efficiency of their IT infrastructure, now is as good a time as ever to look at some of the other ways that UC can help governments scale back on IT spending, while ultimately enhancing their communication and collaboration capabilities.

Time is money: Save both with UC

Unified communications has already proven that it can enhance productivity in the private sector. In fact, nearly half of all organizations surveyed said that UC saved them 20 minutes per day, per employee, on average, according to Inc., just by giving workers the tools necessary to reach one another on the first try.

"It's clear that UC can save government agencies money."

Meanwhile, 50 percent of organizations said they saved 20 minutes per employee every day with more efficient management of messages. Combined, that's 40 minutes every day. Multiply that by the number of workers, and you already have substantially more time allotted for productivity. When you consider that time is money, especially in the public sector, that's nothing to thumb your nose at. By virtue of the documented productivity benefits alone, it's clear that UC can save government agencies money. 

The all-in-one approach to communication solutions enhances productivity and saves money.

Working with a single vendor is simply more affordable

It's important to note that UC has come a long way in the past few years. Interoperability is better than ever, and many vendors have formed strategic partnerships that make choosing a single vendor for all of a company's communication needs more affordable than taking a multi-vendor approach. This is because vendors will typically offer discounts for purchasing multiple services at once. And thanks to the hyper-scalability of modern UC offerings, organizations in the public sector don't have to worry about paying for more than they'll actually use. 

For this reason, true UC will consolidate any feasible communication channel onto a single platform. Rather than using one vendor for voice, another for video and a third for instant messaging, it makes so much more sense to go with a single provider who does all of these things well, and grants control from a single, intuitive, cross-platform softphone.

For government agencies that are looking to save money on a communication solution that will enhance their collaborative capabilities, secure UC is the way to go. 

Source: https://www.teotech.com/research/news/how-unified-communications-cut-back-on-government-it-spending/

Publish Date: August 1, 2016 5:00 AM


2020 Buyers Guide Workforce Management

 
1.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

2.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

3.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

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Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.
 



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