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4 ways unified communications solutions improve your cybersecurity posture - TEO Technologies - ContactCenterWorld.com Blog

4 ways unified communications solutions improve your cybersecurity posture

Cybersecurity is a more of a journey than a destination. Just when you imagine you've secured your network infrastructure against all realistic threats, a new exploit emerges that requires immediate remediation. Recent high-profile incidents such as the Meltdown and Spectre exploits in most CPU architectures, the KRACK flaw in WPA2 Wi-Fi security and the various advanced strains of device-hopping ransomware illustrate how rapidly the security landscape can shift.

Protecting sensitive data from theft requires dedicated security systems overseen by experienced personnel, either in-house or on external teams. Unified communications (UC) platforms are not security solutions per se, but they can complement the protection you get from other tools. Here's how:

Consolidation of communications channels

With UC, you can conveniently access email, voicemail, VoIP calling, instant messaging, screen sharing and much more from a common set of interfaces. This consolidation simplifies communication for employees while discouraging the use of shadow IT services (i.e., software and hardware unapproved by the IT department) that increase overall security risk.


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Indeed, Forrester Research discovered that a plurality of all data breaches were the results of careless actions by people within the affected organizations. Carelessness is amplified by the use of multiple unvetted apps and devices that might leak data without users' knowledge. A single verified UC solution and accompanying secure hardware makes life easier for everyone.

"UC infrastructure is newer and easier to manage than what it's replacing."

Safely hosted infrastructure

UC platform often replace legacy systems such as onsite private branch exchanges. Whether they are implemented as premises-based or cloud computing solutions, they deliver substantial upgrades to network security.

For starters, the infrastructure is newer and typically easier to manage. If it's situated in the cloud, then the service provider also likely handles all essential updates and patches, relieving internal teams of the burden of keeping up with these never-ending releases.

UC infrastructure is designed from the ground up to be secure, plus it is often hosted in data centers with robust physical and informational security controls. As a result, key applications such as email and messaging are securely implemented from end to end, giving employees straightforward access to a wide range of safe communications options.

UC solutions provide encryption for their endpoints.

Less reliance on virtual private networks

Virtual private networks (VPNs) are common workarounds for unsecure connections. They provide a secure tunnel for your network traffic, but are often costly to use and irritating to maintain.

Enter UC. Solutions such as the Teo Unified Communications suite implement secure endpoints protected by both TLS and the Secure Real-time Transport Protocol (SRTP). The combination of TLS and SRTP obviates the need for standalone VPNs, further simplifying your security infrastructure and reducing the risk of incidents such as someone forgetting to secure his or her connection.

Cost savings that can be redirected elsewhere

IT budgets have not grown much in recent years, despite the proliferation of new technologies and security threats. In this context, any cost reductions are incredibly valuable, both for their own sake and for the funds they potentially free up for other projects, including investments in security tools.

Upgrading your business communications systems to UC often reduces your total spend on telephony by integrating many functions into a single platform. Teo UC suite can improve your collaborative processes and give you more freedom within your budgets. Contact us today to learn more about what our UC platform can do for your organization.

Source: https://www.teotech.com/research/news/4-ways-unified-communications-solutions-improve-your-cybersecurity-posture/

Publish Date: January 31, 2018 5:00 AM


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Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

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View more from TEO Technologies

Recent Blog Posts:
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