Cybersecurity is a more of a journey than a destination. Just when you imagine you've secured your network infrastructure against all realistic threats, a new exploit emerges that requires immediate remediation. Recent high-profile incidents such as the Meltdown and Spectre exploits in most CPU architectures, the KRACK flaw in WPA2 Wi-Fi security and the various advanced strains of device-hopping ransomware illustrate how rapidly the security landscape can shift.
Protecting sensitive data from theft requires dedicated security systems overseen by experienced personnel, either in-house or on external teams. Unified communications (UC) platforms are not security solutions per se, but they can complement the protection you get from other tools. Here's how:
With UC, you can conveniently access email, voicemail, VoIP calling, instant messaging, screen sharing and much more from a common set of interfaces. This consolidation simplifies communication for employees while discouraging the use of shadow IT services (i.e., software and hardware unapproved by the IT department) that increase overall security risk.
Indeed, Forrester Research discovered that a plurality of all data breaches were the results of careless actions by people within the affected organizations. Carelessness is amplified by the use of multiple unvetted apps and devices that might leak data without users' knowledge. A single verified UC solution and accompanying secure hardware makes life easier for everyone.
"UC infrastructure is newer and easier to manage than what it's replacing."
UC platform often replace legacy systems such as onsite private branch exchanges. Whether they are implemented as premises-based or cloud computing solutions, they deliver substantial upgrades to network security.
For starters, the infrastructure is newer and typically easier to manage. If it's situated in the cloud, then the service provider also likely handles all essential updates and patches, relieving internal teams of the burden of keeping up with these never-ending releases.
UC infrastructure is designed from the ground up to be secure, plus it is often hosted in data centers with robust physical and informational security controls. As a result, key applications such as email and messaging are securely implemented from end to end, giving employees straightforward access to a wide range of safe communications options.
Virtual private networks (VPNs) are common workarounds for unsecure connections. They provide a secure tunnel for your network traffic, but are often costly to use and irritating to maintain.
Enter UC. Solutions such as the Teo Unified Communications suite implement secure endpoints protected by both TLS and the Secure Real-time Transport Protocol (SRTP). The combination of TLS and SRTP obviates the need for standalone VPNs, further simplifying your security infrastructure and reducing the risk of incidents such as someone forgetting to secure his or her connection.
IT budgets have not grown much in recent years, despite the proliferation of new technologies and security threats. In this context, any cost reductions are incredibly valuable, both for their own sake and for the funds they potentially free up for other projects, including investments in security tools.
Upgrading your business communications systems to UC often reduces your total spend on telephony by integrating many functions into a single platform. Teo UC suite can improve your collaborative processes and give you more freedom within your budgets. Contact us today to learn more about what our UC platform can do for your organization.
Publish Date: January 31, 2018 5:00 AM
CardBoard: Real-time data, shows the most important KPI’s in your Contact Center.
Built for data | Designed for business | Empowers teams
|2.)||Acqueon Technologies Inc.|
Acqueon's AI-driven conversational engagement software enables sales, marketing and service organizations to engage in emotionally connected dialogs with customers via their channel of choice for significantly improved results. The Acqueon suite adds multichannel campaign management, contact center analytics, desktop, and CRM connectors for your contact center software of choice, including Amazon Connect, Cisco, Nice inContact, and Twilio. Acqueon conversational engagement software leverages the Acqueon IQ platform to aggregate data from the various applications, assemble rich customer contexts, and drive next-best-action using powerful statistical and predictive models.
PH: +1 888-946-6878
CallFinder speech analytics
CallFinder® is a leading provider of cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription technology with sentiment analysis. Our easy-to-use solution is designed to help businesses and contact centers automate quality monitoring to improve agent performance and provide a superior customer experience.
With CallFinder, you get…
100% visibility into agent-customer interactions
100% monitoring of interactions, up from only 5-10%
Scalability of QA reviews with the same size QA team
CallFinder isn’t just your average speech analytics provider. When you work with us, you get unparalleled, continuous support through our MyAnalyst managed client servic...
CCube for Business Intelligence
CCube by Comsys is a business intelligence application, developed for enterprise contact centers. It delivers powerful, and dynamic reporting that enable managers to gain insight into their business. CCube is natively compatible with Aspect Unified IP and Cisco Unified Contact Center (UCCE/UCCX) platforms
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect...
CROSSCRM.CX - CRM Dataviz Module
CROSS-CRM manages daily interconnection with your CRM tools to centralize data and analyse CX on all channels, and is able to provide deep analytics insights.
All the Kpi’S are here for precise control of your Customer Relationship : Interactions - Quality - Satisfaction - Campains forecast MyClient
Filters, Data Extraction, Custom Views, dates sheets, email subscriptions, xls Extracts, images, pdf
PLUS ! Automated extracts
for integration to third party applications.
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Powered by AI, DialogTech’s DialogAnalytics analyzes conversations to provide marketing and sales teams a wealth of insights for smarter optimizations. With the power of conversation intelligence, you can learn which channels, ads, keywords, and webpages drive the best sales calls, if the caller converted, and more.
AI analyzes how calls are handled at locations and call centers to detect issues that negatively impact ROI. See what percentage of calls go unanswered and who is best (and worst) at converting callers to appointments and customers. Get email alerts when phone leads are mishandled at locations so those leads can be called back right away.
With DialogAnalytics, you can get a...
eGain Analytics makes it easy to measure, analyze and refine your contact center operations, knowledge and web customer experience. Create informative reports, charts and dashboards effortlessly. Slice-&-dice the data in any number of ways and use it to manage the business effectively.
1. Operational Analytics™ empowers the business to measure and manage the call center directly and without IT involvement.
2. Knowledge Analytics™ provides insight for eGain’s knowledge and AI applications.
3. Digital Analytics™ measures contact center performance within eGain’s digital channel applications.
4. Journey Analytics™ captures customer behavior on the website—identify the churn points and cre...
|9.)||Lieber & Associates|
Contact center Analytics and Metrics
Lieber & Associates provides services to develop, interpret, and improve contact center metrics and analytics. The firm's experience spans forecasting, customer service, order-taking, lead-qualification, sales, segmentation, media-source-tracking, and testing design. L&A's president pioneered segmentation for telephone scripts and the tri-level service level metric. He brings broad analytics experience to contact centers.
Turn business insights into actionable intelligence. Noble’s IQsolutions provide you with rich and robust customer data that can transform your business. Automate decision making and campaign management and refine the quality of interactions with precision and efficiency. We have developed proprietary and patented tools to help you make sense of data on your current operations and then help you make strategic decisions to improve performance and efficiency. Identify who your best customers and prospects are and the ideal methods to reach them. Understand what types of campaigns work best for your business and how to optimize underperforming campaigns. And nake real-time decisions rather than looking back to see what went wrong.
PH: +61 (0) 3.9008.1700
SIP-Trunk Demarc Monitor
Analyzes SIP signalling and RTP audio stream of every call passing through the network demarcation point. Provide a real time 24/7/365 network baseline database that contains the IP bandwidth, call traffic of up to 128 voice groups, Call Detail Record (CDR), call blockage and MOS voice quality. All information are displayed in SIP-Trunk dashboards and are used in many applications, such as Telco collaboration, UC/CC analytics, Work Force Optimization (WFO) and caller identification.
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