Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

Upcoming Events

HOW TO CELEBRATE INTERNATIONAL CONTACT CENTER WEEK

WORKFORCE MANAGEMENT

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

How To Enter the 2020 Members' Choice Awards - For Vendors

TRAINING IN CONTACT CENTERS

3 reasons it pays to invest in UC training for employees - TEO Technologies - ContactCenterWorld.com Blog

3 reasons it pays to invest in UC training for employees

Once a new unified communications solution has been selected, deployed and integrated, it's not the time to simply walk away and hope for success. The new technology will need support from across the company, and encouraging its effective use will only serve to boost overall return on investment.

Managers must invest time and effort into training employees and ensuring that they fully understand the best ways to leverage the new UC system. Let's take a look at just a few of the ways it pays to support UC training for your staff members:

1) It supports the successful rollout of your new technology

This may seem obvious, but current statistics show that despite executives' high hopes, not every UC implementation ends up being prosperous for the business. In fact, a 2015 survey from Nemertes found that less than half - 43 percent - of the participating senior decision-makers said their UC deployment was successful. What's more, this is a significant decrease from the 61 percent of managers that experienced an effective UC deployment in 2014, Medium reported.

However, when supported by robust training to explain individual features and use cases, enterprises are in a much better position to achieve a fruitful and effective deployment.

Employee training helps ensure that staff members feel comfortable with the features of your new communication platform.

2) It prevents shadow IT

As TechTarget contributor Madelyn Stone pointed out, employees turning to other, more familiar resources prevents the beneficial, company-wide adoption of a new UC system. 

"A repeated refrain among IT professionals — particularly as UC proliferates in larger, more conservative corporate spaces — is that employees never use the UC tools provided to them," Stone wrote. "Because of either a lack of awareness or an overt resistance to new technology, users persist in making conference calls via 1-800 numbers or sending email messages inquiring if a co-worker is available to chat."

"When managers take the time to train their employees, it can help prevent shadow IT."

When managers take the time to train their employees, though, it can help prevent this kind of shadow IT from taking place. When staff members are well-versed in the new solution's capabilities, they are more likely to utilize the new system as opposed to a different, unapproved platform.

3) It helps eliminate complexity

Especially when the company selects a robust UC solution with a range of impactful features, the new technology can seem overwhelmingly complicated for employees without experience with it. By going through each feature step-by-step and showcasing how it can help with daily operating tasks, the new solution becomes less complex and more user-friendly for staff members.

Employee training is an imperative part of the UC rollout process. For more assistance, contact Teo Technologies today.

Source: https://www.teotech.com/research/news/3-reasons-it-pays-to-invest-in-uc-training-for-employees/

Publish Date: February 1, 2017 5:00 AM


2020 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 



View more from TEO Technologies

Recent Blog Posts:
What to know about touchpoints: Improve the customer experienceMarch 15, 2018 5:00 AM
IP phones are key ingredients in VoIP telephony successMarch 9, 2018 5:00 AM
Call recording: An essential feature in VoIP call centersMarch 5, 2018 5:00 AM
Is it time to upgrade your UC?: Tips, considerations and best practicesFebruary 6, 2018 5:00 AM
4 ways unified communications solutions improve your cybersecurity postureJanuary 31, 2018 5:00 AM
Are chatbots necessary in UC contact centers?January 30, 2018 5:00 AM
3 features to focus on when evaluating unified communications solutionsJanuary 30, 2018 5:00 AM
Contact center modernization: The time is now January 19, 2018 5:00 AM
What to know about using instant messaging in an enterprise settingDecember 13, 2017 5:00 AM
Security Awareness: Top Threats to UC TechnologyNovember 30, 2017 5:00 AM
Submit Event

Upcoming Events

15th annual Best Practice Conference - this is the contact center world's most highly rated event - a whopping 100% of delegates say they would recommend it!

100's of best practice tips and ideas from contact center professionals Read More...
 7
 8295 
Share

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =