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The most common oversights in communications tech - TEO Technologies - ContactCenterWorld.com Blog

The most common oversights in communications tech

A great unified communications system hinges on its ability to seamlessly connect disparate employees in far-flung offices so they can collaborate and work together better. Unfortunately, convenience in the digital world often comes at the expense of security. No matter what line of work you do, ensuring privacy and safety in your communications runs directly against your simultaneous desire to conveniently connect with colleagues.

As you build out your UC environment, take note of some of these common blind spots where gaps can develop in your security practices and risk mitigation procedures:

Passwords and management

The most common causes of the biggest hacks or data breaches in any industry tend to cluster in a handful of soft targets: passwords, email and communications devices. Locking these down as much as possible will reduce the bulk of the risk faced by almost any business related to cybercrime, or simple carelessness.


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The easiest way for a criminal or unscrupulous client to do damage to any organization is to exploit password vulnerabilities. All it could take is just a single lucky guess or a dedicated hacker running a brute force attack to unlock an entire network of systems and confidential documents stored by one business. The prevalence of data breaches at large corporations recently only emphasizes the imperative of using strong passwords and managing them throughout an organization.

  • Follow best practices for password length and content. Generally, that means making them at least eight characters and a mixture of numbers and symbols.
  • The best passwords are incoherent as words or numbers that could be guessed. They also are completely unique from any password used before within the company.
  • Unfortunately, these guidelines make it difficult to remember passwords, let alone manage them for an entire company. Invest in an enterprise password management service to make it easier to generate, change and manage passwords across all devices and software.

Email

Within any one business, there could be thousands of emails being sent and received each day. Without following the best security practices and adopting the right tools, every one of these messages poses a potential risk of fraud, digital theft and more.

The first step to making email safer for everyone in your organization is to set strict standards for its use. These need to be adapted to the unique and evolving needs of employees to answer some important questions, including:

  • How should personal and business email account use be combined, if at all?
  • What is the correct way to safely open an email attachment?
  • Are employees aware of how to spot phishing emails or suspicious messages forwarded from a coworker?
  • Should there be limits or restrictions on sending and receiving emails from people outside of the organization?
  • Are there procedures in place to close accounts and change passwords after employees have left the business?

To go the extra mile in pursuit of email security, according to Marconet, businesses should utilize encryption like the SSL standard to protect their email servers from prying eyes. In addition to SSL encryption, look into enterprise spam filtering services to prevent malicious emails from ever reaching your inbox in the first place.

Unified communications networks need to be vigilant when it comes to security risks.

Devices in the field

Applying best-practice security standards to every device, for every employee and across all networks is no doubt an exhaustive, labor-intensive approach to reduce the risk of loss related to cybersecurity incidents. The importance and sensitivity of this task is constantly being highlighted, however, as in this recent report from Trend Micro on newly unearthed vulnerabilities in certain UC networks.

In particular, Trend Micro found that pagers, still in wide use throughout health care, law enforcement and other fields where workers need to be on-call, continue to display serious security flaws without intervention from security experts. 

Modern-day pagers are usually connected to an SMS or email network - a supervisor or automated system can send a page from anywhere and ensure it is delivered to its recipient almost instantly. But even when these messages are sent over secure channels, the opportunity to take advantage of them for malicious purposes still exists:

  • Someone could intercept page data to gather passwords, access codes or even textual information that could aid in the development of an attack.
  • Or, someone could pose as a legitimate authority and send a fraudulent page directing that worker to unknowingly commit a dangerous or harmful action.

These findings are relevant even in UC networks that don't use pagers, since they involve tactics known as "social engineering" that rely on the inherent difficulty of verifying someone's identity remotely. The prevalence of social engineering as a means to commit digital fraud only underscores the need for robust security in not only UC environments, but throughout all business systems.

Contact Teo Technologies to learn more about building a safer communications network for your business.

Source: https://www.teotech.com/research/news/the-most-common-oversights-in-communications-tech/

Publish Date: November 28, 2017 5:00 AM


2021 Buyers Guide Headsets

 
1.) 
All Ears Ltd

Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.

We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.

We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.
PH: 644 9201929

2.) 
Comfort Telecommunications

Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing
PH: 800-399-3224

3.) 
CTCOMM

Plantronics
Jabra
Sennheiser

4.) 
Headsets123


Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.

Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.

5.) 
Jabra

Jabra
Jabra is a leader in engineering communications and sound solutions – innovating to empower both consumers and businesses. We are committed to letting people hear more, do more, and be more than they ever thought possible. Through sound and video, we help transform lives. Jabra engineering excellence leads the way, building on 150 years of pioneering work. This allows us to create integrated headsets and communications tools that help professionals work more productively; wireless headphones and earbuds that let consumers better enjoy calls, music, and media; and pioneering video conferencing solutions, enabling seamless collaboration between distributed teams. Jabra employs approx. 1,400 people worldwide
PH: 800-826-4656

6.) 
JPL Telecom

Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.

Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.

Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.
PH: +44 (0)1258 820100

7.) 
Unicom Services Ltd.

Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.

Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.

* Conference systems - audio video terminals, personal and group multipoint conferences.

* Telecom Products - office wired and wireless phones, dect systems, softphones.

* Video conference software for contact centers and offices.

* Unified Communication Solution.
PH: +35924110203

8.) 
Xiamen Mairdi Electronic Technology Co., Ltd

Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.
PH: 0086-592-7177232
 



View more from TEO Technologies

Recent Blog Posts:
What to know about touchpoints: Improve the customer experienceMarch 15, 2018 5:00 AM
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Call recording: An essential feature in VoIP call centersMarch 5, 2018 5:00 AM
Is it time to upgrade your UC?: Tips, considerations and best practicesFebruary 6, 2018 5:00 AM
4 ways unified communications solutions improve your cybersecurity postureJanuary 31, 2018 5:00 AM
Are chatbots necessary in UC contact centers?January 30, 2018 5:00 AM
3 features to focus on when evaluating unified communications solutionsJanuary 30, 2018 5:00 AM
Contact center modernization: The time is now January 19, 2018 5:00 AM
What to know about using instant messaging in an enterprise settingDecember 13, 2017 5:00 AM
Security Awareness: Top Threats to UC TechnologyNovember 30, 2017 5:00 AM

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