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Teo Technologies And ATC Voice Data Partnership - TEO Technologies - ContactCenterWorld.com Blog

Teo Technologies And ATC Voice Data Partnership

Teo and ATC Voice Data to Provide Industry Best Unified Communications Solutions to Businesses and Agencies in New Jersey and New York

 

Partners will provide integrated technology and support for agencies and businesses upgrading their communications platform to productivity enhancing Unified Communications

MUKILTEO,WA–January 31, 2017– Teo Technologies, a Unified Communications and Contact Center solutions company with over 40 years’ experience delivering mission-critical customer applications, and ATC Voice Data, a leading provider of IT solutions in New Jersey, today announced a partnership to provide integrated Unified Communications technology and services to government, healthcare, financial, retail, automotive, distribution and non-profit organizations.

Teo will provide the unified communications platform, endpoints, and cloud infrastructure, while ATC will design, install, and service the solutions.

“This new partnership will allow us to provide valuable new communications technology to a market that demands the best in reliable, quality solutions. We are pleased to have Teo in our solution portfolio,” said Mike Doherty, Operations Manager at ATC Voice Data.

“We are excited to be partnering with ATC to expand availability of our advanced and reliable communications solutions to the New Jersey and New York area,” said Thomas Beck, Director of Marketing and Business Development at Teo.

About ATC Voice Data

ATC, a New Jersey based company since 1985, provides scalable communications solutions to businesses nationwide. Our staff is comprised of factory-certified experts specializing in the design and implementation of telecommunications and data communications solutions. For more information about ATC please visit www.atcvoicedata.com or call 877-848-4600.

 

About Teo

Teo is a U.S. based company that develops and manufactures industry-leading Unified Communications, Contact Center, and integrated Analytics solutions for the commercial, government, defense, and intelligence markets. Our portfolio comprises Unified Communications, Contact Center, Analytics, and TSG-6 solutions. For more information about Teo, please visit www.teotech.com or call 800-524-0024.

Media Contacts: Thomas Beck (425) 349-1038 | thomas.beck@teotech.com  for Teo

Mike Doherty (732) 291-7500 | sales@atcvoicedata.com for ATC Voice Data

Source: https://www.teotech.com/research/news/teo-technologies-and-atc-voice-data-partnership/

Publish Date: January 31, 2017 5:00 AM


2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 



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