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Government shadow IT: What it is, and how UC helps prevent it - TEO Technologies - ContactCenterWorld.com Blog

Government shadow IT: What it is, and how UC helps prevent it

The use of unauthorized applications for work purposes in the private sector is problematic, but it's another thing entirely when it happens in government agencies. This phenomenon, known as shadow IT, is frowned upon by many organizations since it can result in sensitive information being shared via applications that aren't necessarily secure. According to CIO, it's a very real problem that's facing government agencies at the moment. 

What causes shadow IT?

Shadow IT may result from any number of factors, including a lack of awareness among employees regarding cybersecurity best practices. However, one of the most commonly cited explanations for its occurrence is poor or inadequate performance of the available IT resources within an organization.

Ideally, workers want to have smooth, streamlined productivity tools that aren't bogged down by non-intuitive authentication measures. For instance, each of the various communication tools available to government workers might have separate login portals. Worse yet, the overall user experience may leave something to be desired. When security is such a huge priority, government IT can easily forget about the value of strong UX. As a result, impatient employees, or even IT admins, will take matters into their own hands. 

UC with intuitive UX can help protect sensitive data.

Unified communications: The fix is in

One very effective approach to the mitigation of shadow IT is to optimize UX for the lines of business in a government agency. The most immediate way to achieve this is with secure unified communications. Rather than working with multiple vendors, it makes more sense to rely on a single UC solution that can do it all – email integration, instant messaging, voice, video, screen-sharing, etc.

Strong UC provides a centralized dashboard that features fluid navigation and seamless functionality across platforms. This means employees will be able to share information quickly, easily and securely, regardless of where they're working from.  

Source: https://www.teotech.com/research/news/government-shadow-it-what-it-is-and-how-uc-helps-prevent-it/

Publish Date: August 22, 2016 5:00 AM


2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 



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