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Toshiba Telecom Reseller Transition Program - TEO Technologies - ContactCenterWorld.com Blog

Toshiba Telecom Reseller Transition Program

Teo Announces Compelling Partner Program to Assist Toshiba Telecom Resellers Adversely Affected by Toshiba’s Sudden Market Exit.

 

MUKILTEO,WA–April 4th, 2017– Teo Technologies, a leading Unified Communications and Contact Center solutions company, announces a special program designed to aid Toshiba Telecom resellers evaluating their options in response to Toshiba’s sudden market exit.

“The news of Toshiba’s decision to exit the market was as surprising to us as it was to much of their reseller network,” said Thomas Beck, Director of Marketing and Business Development for Teo. “We work with several Toshiba resellers who joined Teo prior to this announcement.  They’ve offered plenty of feedback regarding the ease of transition from Toshiba to Teo. Based on Toshiba’s recent news, we wanted to offer our assistance to their current Value Added Resellers by creating a special onboarding program that will allow them to maintain a quality product offering for their customers.”

Teo’s special onboarding program for existing Toshiba partners is designed to make what could be an incredibly challenging time much easier. Teo’s program includes: Complimentary online sales training, complimentary online technical training and certifications, complimentary cloud demo instance, complimentary PC/Mac and iOS/Android UC apps, a reduced price endpoint demo starter package, bottom line price matching on all outstanding customer proposals, and special system change-out pricing to support installed customers looking to make a transition. To learn more, please visit our Teo Partner transition page.

“We had been a Toshiba Telecom Reseller for 32 years, and had a feeling change was coming.  When we learned about Teo, we made the switch,” said Mike Doherty, Operations Manager at ATC Voice Data. “Since the news broke, I have been speaking with other resellers I have known for years, sharing that the transition to Teo was a very easy one.  Teo has similar all-in-one design approaches, with the added benefit of a more comprehensive portfolio.”

About ATC Voice Data

ATC Voice Data offers sales, service, and installation of PBX Phone Systems, VoIP Phone Systems, Cloud Phone Systems, and computer networks. For more information about ATC please visit www.atcvoicedata.com or call 877-848-4600.

 

About Teo

Teo is a leading Unified Communications and Contact Center solutions company serving commercial, government, defense, and intelligence markets. Our portfolio comprises Unified Communications, Contact Center, and TSG-6 solutions. For more information about Teo, please visit www.teotech.com or call 800-524-0024.

Media Contacts: Thomas Beck, (425) 349-1038 thomas.beck@teotech.com, or Mike Doherty, (732) 291-7500 miked@atcvoicedata.com

Source: https://www.teotech.com/research/news/toshiba-telecom-reseller-transition-program/

Publish Date: April 3, 2017 5:00 AM


2020 Buyers Guide Workforce Management

 
1.) 
Aspect Software

Aspect Workforce Management
Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers, designed to help managers accurately and easily forecast staffing requirements to ensure the right agents are available at the right times, across all customer-facing inbound, outbound, blended and back office resources. Taking into account factors such as skill levels, scheduling constraints, regulatory labor restrictions, demand and service level objectives, Aspect Workforce Management helps businesses achieve contact center SLAs at the lowest possible labor cost, while improving both agent engagement and the customer experience.

Agents can also manage their scheduling need...
(read more)
PH: 1-888-547-2481

2.) 
ethosIQ, LLC

BPO Optimizer
ethosIQ’s Business Process Outsourcer (BPO) Optimizer allows clients to manage their vendor contact center resources without requiring manual intervention through our manufacture-agnostic data collector processes. ethosIQ collects schedule and exception data, based on your desired parameters. Collection of data is transparent and doesn’t require intervention from either you or your vendor resource. You know your needs, and now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!
PH: 2816165711

3.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

4.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

5.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

6.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

7.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.

8.) 
Vads

VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.
PH: 0217991445

9.) 
QPC Ltd.

QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
 



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