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Don’t underestimate the power of VoIP [Infographic] - TEO Technologies - ContactCenterWorld.com Blog

Don’t underestimate the power of VoIP [Infographic]

In recent years, VoIP calling has taken the business world by storm, with a number of large enterprises and small organizations trading in their plain old phone service for a more advanced solution.

Thanks to increased adoption rates, the VoIP market is exponentially growing and will continue to do so over the next few years. According to a Zion Research report, the VoIP services sector surpassed a value of $83 billion last year, and is on track to reach $140 billion by 2021.

But what continues to make VoIP a powerful part of business communications?

Scalability

One of the most impactful benefits of VoIP is its ability to scale alongside the needs of the business. Should a company open a new office or require additional lines, a VoIP solution can seamlessly expand to support these growing requirements. This is especially beneficial for startups and small- to mid-size enterprises looking to boost their business, support a growing staff and add new office sites.

Cost savings

What's more, VoIP is one of the most cost-efficient communication solutions available today. When businesses utilize VoIP as opposed to landline calling, they stand to save as much as 40 percent – or even more, especially when internet service is already in place. With internet connectivity forming the backbone for the vast majority of critical businesses processes, shouldn't your company's communications live on this platform as well?

Mobility

A robust VoIP solution can also help support new working styles, including the growing community of remote and telecommuting employees. Right now, half of American employees have positions that allow them to telework at least part of the time, and as much as 90 percent of the workforce has expressed an interest in working outside of the office. This approach can offer more flexibility for employees, which helps increase motivation, efficiency and overall output. VoIP allows staff members to remain connected and productive, no matter where their job takes them.

Collaboration

VoIP can also support a range of other collaborative capabilities, like screen sharing and instant messaging. With these tools in place, your workers will have everything they need to be productive.

To find out more, check out our infographic below, and contact the communication experts at Teo Technologies today. 

Source: https://www.teotech.com/research/news/dont-underestimate-the-power-of-voip-infographic/

Publish Date: November 14, 2016 5:00 AM


2020 Buyers Guide Workforce Management

 
1.) 
ethosIQ, LLC

BPO Optimizer
ethosIQ’s Business Process Outsourcer (BPO) Optimizer allows clients to manage their vendor contact center resources without requiring manual intervention through our manufacture-agnostic data collector processes. ethosIQ collects schedule and exception data, based on your desired parameters. Collection of data is transparent and doesn’t require intervention from either you or your vendor resource. You know your needs, and now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!
PH: 2816165711

2.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

3.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

4.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

5.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.

6.) 
QPC Ltd.

QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
 



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