The Connection® Celebrates 35 Years in Business - The Connection - ContactCenterWorld.com Blog
The Connection® Celebrates 35 Years in Business
The Connection®, a leader in contact center outsourcing, call center consulting, and training and development services, celebrates 35 years in business.
On August 19th, The Connection® will celebrate its 35th year in business. Founded in 1981 by President and Founder Fred Weiner, The Connection® began as an electronic classifieds and soon became the source for all things Twin Cities including parade routes, movie times, car listings and dealer locator services. Throughout the years, The Connection® evolved to meet the changing business climate expanding dealer locator services nationally and soon transitioning into an event ticketing organization for the state of Hawaii.
“Our Clients began asking for assistance with customer service and technical support functions of their business,” recalls Weiner. “This need enabled The Connection® to enter the BPO space providing call center services to meet the needs of our Clients.” Today, The Connection® is a full service contact center providing inbound and outbound customer service, appointment setting, lead generation, enrollment services and customer retention to Fortune 500 companies in the Healthcare, Government, Education, Retail, and Utilities markets. The Connection® operates three call centers nationwide located in Rockford, Illinois as well as Olean and Jamestown, New York. Recently, The Connection® has also added call center consulting as well as training and development solutions which include customized eLearning and LMS solutions to its suite of services.
“One of the things The Connection® does really well is adapt,” says Weiner. “We see an increasing need for a service and look at how we can fulfill that need. However, we are more than a service company, we are also a people business. There are many people who have been with our organization for 25 to 30 years that have grown with our company and become family. That is what the last 35 years has been about – providing value – whether it is to our Clientele through enhanced service offerings or enriching the lives of those that work within our organization.”
Publish Date: August 19, 2016 5:00 AM
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Outsourcing provider of English Call Centre services, Audio Transcriptions, Big Data ETL (Extract, Transform, Load) , Big Data Visualization, Big Data Predictive Model Generation
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