When you’re entering into a business relationship with another company, it can be a little scary! There is a lot of trust that goes into a partnership to believe that it will result in the desired outcome, whether that is higher revenue, more efficient operations, happier customers, or something else.
If you are already partnered with, or you are interested in partnering with a call center, you can appreciate the power that your call center holds: They represent your brand values, and therefore, represent YOU! So, our President and Founder, Fred Weiner, explains 2 ways you can tell if you are building a successful relationship with your call center partner:
When should you expect to be in contact with your call center partner’s executives? From Day One! And further, they should continue to be involved in your business in every stage, from meeting with the clients and understanding what the needs are through the implementation and the launch of the program.
You should know who you can go to if you need something specific accomplished, know the roles and responsibilities of the executives in the company, and feel comfortable reaching out. Executives are there to help with strategy, to help with design and implementation, and to make sure that the contact center is moving on task. Can you say that about your call center partner?
“At the end of the day, it’s the agents that really make the difference,” says Fred. Agents are the ones who are on the front lines, representing your company on the phones or online.
You should make sure that your call center partner has a quality pool of agents that they can pull from. Remember, agents represent your brand and finding quality CSRs is no easy task. That’s why having a partner with access to quality employees is so important.
Here at The Connection®, we put our partners first. Not only do they get access to our top management, but they also receive our premium pool of call center representative talent! We believe that Our Team Members Are Superheroes in Plain Clothing. That goes for our employees and our partners, and we don’t take that distinction lightly.
Contact us to learn more about who we are, what differentiates us, and how we can serve you.
Publish Date: September 13, 2018 5:00 AM
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
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|3.)||Call Center Studio|
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
|5.)||Jointly International Inc.|
Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:
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Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
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