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Benefits of Outsourcing Your Appointment Setting Services - The Connection - ContactCenterWorld.com Blog

Benefits of Outsourcing Your Appointment Setting Services

Business Process Outsourcing (BPO) appointment setting services have become especially popular with customer-conscious businesses because outsourcing offers multiple benefits for your brand and your bottom line.

What could outsourcing your appointment setting services do for you?

Reliable responsiveness

When your customers need a response from your organization, they expect it to be quick. Staff must be available at all times and in sufficient number to handle customer calls promptly and efficiently. And if that is not the case, you are either risking turning off your customers, or turning away your customers. Voice mail or an answering service that responds with, “I’ll pass your message along and they’ll get back to you” do not cut it with customers. When your customer wants to schedule an appointment, your team has to be there to schedule it.


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Content continues ….

Consistent quality

Training is a top priority at The Connection. It may seem that anyone can schedule appointments, but the work is extremely important for customer satisfaction and requires attention to detail. If you are churning through customer care agents, then it is likely that the team is never getting the training, practice, and hands-on experience they need to be proficient and professional. Again, this may be a sign that outsourcing this function is in your future.

Customers will think our people are your people – because they are. We train our team (your team) to represent your brand in every way. In this fashion, you give up nothing by outsourcing except for the constant headaches associated with recruiting, hiring, training, managing, and (likely) the constant churn and turnover of your team.  

H.R. relief

Staffing is one of the biggest frustrations for in-house call center managers. Finding quality new hires, getting them trained, handling daily personnel management challenges, dealing with benefits and payroll can be overwhelming. Less-than-stellar customer service reps can quickly damage a company’s reputation. At The Connection, staffing goes to the heart of who we are, and we have the know-how and resources to assemble teams that will make you proud to identify with them as YOUR team.

Best-available technology

Call center technology is very expensive and must be frequently upgraded to remain relevant and cost-efficient. Once you own the technology, it feels like you need an army of IT professionals to manage it to ensure that it is properly integrated with your other components. For many companies, it can be nearly impossible to keep up. And the cost cuts deeply into capital that could be directed toward other critical business functions.

WATCH: Top 9 Mistakes People Make When They Interview Telephony Vendors [VIDEO]

Outsourced call centers thrive on the latest and most effective technology, and thanks to economies of scale, they can spread the considerable cost over multiple clients, lightening the financial load for companies such as yours. Here at The Connection, we ensure our technology interfaces seamlessly with your CRM or other software. We also offer customized reporting based on your key performance metrics.

See one of our call center metrics report samples first-hand.

Agile, cost-efficient scaling

When your business grows, an outsourced call center can scale up right alongside you without the added costs and delay associated with recruiting, hiring, equipping and training new personnel, and increased facilities costs. Conversely, if your business is seasonal, a professional call center can scale down as needed to meet lower volumes, rather than charging for what you don’t need.

To sum up

Appointment setting is a fundamental task for service companies, but it is time-consuming and costly when you try and ramp a team of personnel without the proper H.R., technology, or other support you need to be successful.  When utilizing an outsource company such as The Connection, you skip all the issues associated with making room for customer contact teams, outfitting them with technology tools and other resources, paying the overhead or dealing with the personnel and training issues. Scheduling is faster, better, more efficient. You get relief from the headaches, hassles and high costs, and you gain happier customers.

Learn more about appointment setting on our Call Center Services page. 

Source: https://blog.theconnectioncc.com/appointment-setting-services

Publish Date: January 30, 2020 5:00 AM


2021 Buyers Guide Inbound Call Handling Services

 
1.) 
2Ring

2Ring Gadgets for Cisco Finesse
2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.

Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed.

Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the appli...
(read more)

2.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

3.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

4.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

5.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)

6.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections

7.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

8.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

9.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk

10.) 
Technosys IT Management

Customer Support
Technosys IT Management Bpo, the business process Outsourcing, gives end-to-end transformative administrations for its customers over the globe. The organization's coordinated IT and BPO arrangements approach empowers it to open business esteem crosswise over ventures and administration lines, and address business challenges for its customers. Using inventive business perfection structures, progressing profitability changes, process reengineering, mechanization, and front line innovation stages, Technosys IT Management empowers its customers to accomplish their cost diminishment goals, enhance process efficiencies, upgrade viability, and convey unrivaled client encounter

11.) 
Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
 



View more from The Connection

Recent Blog Posts:
Healthcare Call Center Best Practices: Work with a Qualified Call CenterMarch 12, 2020 5:00 AM
Interpreting a Call Center Metrics Dashboard with The Connection®February 13, 2020 5:00 AM
Benefits of Outsourcing Your Appointment Setting ServicesJanuary 30, 2020 5:00 AM
Customer Service Trends to Look Out for in 2020January 16, 2020 5:00 AM
Causes of Inaccurate Call Center Workforce Forecasting & How To Avoid ThemNovember 21, 2019 5:00 AM
Call Center Staffing: Best Practices for an Outstanding TeamOctober 31, 2019 5:00 AM
It's All in the Numbers: Your Ultimate Guide to Call Center MetricsOctober 17, 2019 5:00 AM
Customer Satisfaction Metrics: What You Should Know About CSAT and NPSMay 30, 2019 5:00 AM
How to Identify the Best Customer Service Assessment Test for Your Call CenterMarch 28, 2019 5:00 AM
Call Center Training Tips for Managing New HiresMarch 7, 2019 5:00 AM

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