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Benefits of Outsourcing Your Appointment Setting Services - The Connection - ContactCenterWorld.com Blog

Benefits of Outsourcing Your Appointment Setting Services

Business Process Outsourcing (BPO) appointment setting services have become especially popular with customer-conscious businesses because outsourcing offers multiple benefits for your brand and your bottom line.

What could outsourcing your appointment setting services do for you?

Reliable responsiveness

When your customers need a response from your organization, they expect it to be quick. Staff must be available at all times and in sufficient number to handle customer calls promptly and efficiently. And if that is not the case, you are either risking turning off your customers, or turning away your customers. Voice mail or an answering service that responds with, “I’ll pass your message along and they’ll get back to you” do not cut it with customers. When your customer wants to schedule an appointment, your team has to be there to schedule it.

Consistent quality

Training is a top priority at The Connection. It may seem that anyone can schedule appointments, but the work is extremely important for customer satisfaction and requires attention to detail. If you are churning through customer care agents, then it is likely that the team is never getting the training, practice, and hands-on experience they need to be proficient and professional. Again, this may be a sign that outsourcing this function is in your future.

Customers will think our people are your people – because they are. We train our team (your team) to represent your brand in every way. In this fashion, you give up nothing by outsourcing except for the constant headaches associated with recruiting, hiring, training, managing, and (likely) the constant churn and turnover of your team.  

H.R. relief

Staffing is one of the biggest frustrations for in-house call center managers. Finding quality new hires, getting them trained, handling daily personnel management challenges, dealing with benefits and payroll can be overwhelming. Less-than-stellar customer service reps can quickly damage a company’s reputation. At The Connection, staffing goes to the heart of who we are, and we have the know-how and resources to assemble teams that will make you proud to identify with them as YOUR team.

Best-available technology

Call center technology is very expensive and must be frequently upgraded to remain relevant and cost-efficient. Once you own the technology, it feels like you need an army of IT professionals to manage it to ensure that it is properly integrated with your other components. For many companies, it can be nearly impossible to keep up. And the cost cuts deeply into capital that could be directed toward other critical business functions.

WATCH: Top 9 Mistakes People Make When They Interview Telephony Vendors [VIDEO]

Outsourced call centers thrive on the latest and most effective technology, and thanks to economies of scale, they can spread the considerable cost over multiple clients, lightening the financial load for companies such as yours. Here at The Connection, we ensure our technology interfaces seamlessly with your CRM or other software. We also offer customized reporting based on your key performance metrics.

See one of our call center metrics report samples first-hand.

Agile, cost-efficient scaling

When your business grows, an outsourced call center can scale up right alongside you without the added costs and delay associated with recruiting, hiring, equipping and training new personnel, and increased facilities costs. Conversely, if your business is seasonal, a professional call center can scale down as needed to meet lower volumes, rather than charging for what you don’t need.

To sum up

Appointment setting is a fundamental task for service companies, but it is time-consuming and costly when you try and ramp a team of personnel without the proper H.R., technology, or other support you need to be successful.  When utilizing an outsource company such as The Connection, you skip all the issues associated with making room for customer contact teams, outfitting them with technology tools and other resources, paying the overhead or dealing with the personnel and training issues. Scheduling is faster, better, more efficient. You get relief from the headaches, hassles and high costs, and you gain happier customers.

Learn more about appointment setting on our Call Center Services page. 

Source: https://blog.theconnectioncc.com/appointment-setting-services

Publish Date: January 30, 2020


2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 



View more from The Connection

Recent Blog Posts:
Healthcare Call Center Best Practices: Work with a Qualified Call CenterMarch 12, 2020
Interpreting a Call Center Metrics Dashboard with The Connection®February 13, 2020
Benefits of Outsourcing Your Appointment Setting ServicesJanuary 30, 2020
Customer Service Trends to Look Out for in 2020January 16, 2020
Causes of Inaccurate Call Center Workforce Forecasting & How To Avoid ThemNovember 21, 2019
Call Center Staffing: Best Practices for an Outstanding TeamOctober 31, 2019
It's All in the Numbers: Your Ultimate Guide to Call Center MetricsOctober 17, 2019
Customer Satisfaction Metrics: What You Should Know About CSAT and NPSMay 30, 2019
How to Identify the Best Customer Service Assessment Test for Your Call CenterMarch 28, 2019
Call Center Training Tips for Managing New HiresMarch 7, 2019

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