The Connection® Celebrates Dual Anniversaries - The Connection - ContactCenterWorld.com Blog
The Connection® Celebrates Dual Anniversaries
The Connection® is celebrating two anniversaries this year. The contact center will be celebrating its 10th anniversary in Jamestown, NY and 35th overall as a business, founded by Fred Weiner, CEO, in August 1981. Weiner founded the Minnesota-based business that began operations as computerized classifieds. As the market has changed with the addition of new technology, The Connection® evolved into a call center that has continued to grow into a contact capable of handling all forms of customer contacts as well as its newly expanded offerings of consulting and training and development.
“In Jamestown we do the full sweep of what a contact center offers from live operators to email response to web chat to social and online monitoring. We also offer back office support options based on customer service and tech support “ Weiner said. The center operates 24/7, with more than 200 employees in Jamestown and more than 1,000 overall. Weiner said The Connection® opened in Jamestown in 2006 as a 20-seat pilot operation. He said full operations started in 2007.
“There was a marketing professional by the name of Lori Shagla who found us and reached out to us. She convinced us to look at Jamestown,” Weiner said. “We liked the community and the population. It has been a nice run now that we’re coming up on the 10-year anniversary in Jamestown.” Weiner said the Jamestown location has been a success for the business headquartered in Burnsville, Minn., with call centers also located in Rockford, IL and Olean NY. “Jamestown meets the needs for our operating matrix. It is a great community for us to hire from. We have a lot of people who have stayed and grown with the organization,” he said.
“There have been people who have been around 25-30 years. People who have grown and grown with the organization. They have become family,” Weiner said. “We’re always looking for people who want in opportunity to improve their lives. That is what the 35 years has been about – changing lives."
Weiner said anyone interested in applying for a job with The Connection® can visit the Jamestown location 111 W. Second St., or they can apply online. “We love Jamestown, we love the people and we’re always looking for more,” he said.
Orignally published by Dennis Phillips from The Post-Journal.
Publish Date: August 23, 2016 5:00 AM
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