Many leaders believe that technology can help employees improve their capabilities to perform well in their jobs. This assumption could be detrimental to your business. As a leader, you need to understand that technology is now the essential part of any system that could have a drastic impact on all levels of the organization.
In the modern business world, successful leaders let go of the old fashioned thinking and leadership approaches and change their resource model. The new approaches have specifically changed the way business managers use their information resources to make effective decisions. Considering the fact, The Reporting Engine provides an exceptional option to contact center leaders to help them elevate their leadership capabilities using a comprehensive data management system.“Built into The Reporting Engine are over 20 years of contact center management best practices aimed at making better leaders and more positive working environments for your agents,” Gilles Beaulac from The Reporting Engine comments.
Let’s have a look at how the tool helps contact center managers improve their leadership and the overall business performance.
Previously you had to rely on business analysts and technology experts to generate reports. However, The Reporting Engine has made it easier for you to create and get reports whenever you need. With the simple and more convenient report generation feature, you can view and share insightful data and information on all aspects of the business with key stakeholders. Using integrated reports as well as individual reports on financial, sales, and customer data, you can make more accurate, fact based business decisions.
With The Reporting Engine, you can allow your employees to collect data from multiple sources using integrated software. This enables agents to collect information with enhanced speed and more accuracy, freeing them from the tedious process of data management. The efficient collection of data not only saves your employees’ valuable time and effort but also improves their productivity, redirecting their efforts towards more important and profitable operations.
When leaders spend more time behind their desks, they tend to have limited interaction with their agents. However, using an innovative data management solution, leaders can encourage engagement and interaction among team members.
In addition to this, by allowing contact center agents access to a larger set of information, you empower them with more control which also contributes to improving employee engagement.
If you are looking for a comprehensive contact center solution to improve your leadership and the overall performance of your company, contact us today!
Publish Date: April 12, 2015 5:00 AM
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|3.)||Call Tracking Metrics|
Execute automated actions based on words spoken by your customer.
Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.
Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.
Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.
Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.
Menus are eliminated altogether and contact centres can use a single inbound telephone number.
PH: 01442 458300
SmartSpeech – The Best In Class Speech Analytics Software
An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.
PH: +91 99026 10044
InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.
Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.
|8.)||Voci Technologies Incorporated|
V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.
- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.
- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.
- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.
- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.
- Long term recording storage for historical analysis
All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
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