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Tru29 Solutions and Asia United Bank on Digital Transformation - Tru29 Outsource Solutions Inc. - ContactCenterWorld.com Blog

Tru29 Solutions and Asia United Bank on Digital Transformation

With the unending community quarantines in different cities and increasing numbers of COVID-19 cases globally, also it’s better to use mobile wallets and banking apps to get things done faster (and avoid the crowd).

Due to such, Tru29 wanted to add an additional layer of safety measures for all its employees and it has found a solution with Asia United Bank’s Hellomoney...

read more: https://tru29.com/tru29-solutions-and-asia-united-bank/

 

Publish Date: April 12, 2021 10:08 AM


2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 



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