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What is Rich Communication Services (RCS) - UJET - ContactCenterWorld.com Blog

What is Rich Communication Services (RCS)

According to research from GfK MRI, 68% of consumers - and more than 83% of millennials - said that they text more than they talk on their smartphones. Consumers use Facebook Messenger, Whatsapp, KakaoTalk, Line, WeChat, and more to chat with family and friends.

Source: https://blog.ujet.co/what-is-rich-communication-services-rcs

Publish Date: June 4, 2019


2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 



View more from UJET

Recent Blog Posts:
Millennials and Generation Z are Reshaping Customer SupportSeptember 19, 2019
There Isn't an One-Size-Fits-All Customer Support PlatformAugust 26, 2019
Mobile-focused Customer Support: Why It’s Important and Where to BeginAugust 7, 2019
What is Contact Center as a Service (CCaaS)?July 23, 2019
Intelligent Automation, Mobile, and Customer Support for Millennials and Generation ZJuly 16, 2019
The pros and cons of remote customer supportJuly 11, 2019
Moving from chatbots to Automated AgentsJune 20, 2019
What is Rich Communication Services (RCS)June 4, 2019
Improve IVR to create a better customer experienceMay 14, 2019
Why you should use text as a support channelApril 4, 2019

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