Pre-internet customer support consisted of in-person help at a retail store to return an item, get product help or speak to a salesperson about a potential purchase. Call centers, originally known as private automated business exchanges, were created in the 1960s. Interactive voice response (IVR) was invented In the early 1980s and continues to be used today. Customer support in the mid-to-late 20th century had two main channels: a phone call or talking to someone in a store.
Source: https://blog.ujet.co/why-you-should-use-text-as-a-support-channel
Publish Date: April 4, 2019 |
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