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Issue complexity and urgency: Finding the right support channel matters - UJET - ContactCenterWorld.com Blog

Issue complexity and urgency: Finding the right support channel matters

 

When customers contact your team, they're looking for solutions. Providing those solutions is the basis of a good customer experience. When you're able to connect with customers, provide them with personalized support, and interact in the support channel that best suits their current problem, that's an even better experience.

Source: https://blog.ujet.co/support-issue-complexity-and-urgency

Publish Date: October 11, 2018 5:00 AM


2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 



View more from UJET

Recent Blog Posts:
Millennials and Generation Z are Reshaping Customer SupportSeptember 19, 2019 5:00 AM
There Isn't an One-Size-Fits-All Customer Support PlatformAugust 26, 2019 5:00 AM
Mobile-focused Customer Support: Why It’s Important and Where to BeginAugust 7, 2019 5:00 AM
What is Contact Center as a Service (CCaaS)?July 23, 2019 5:00 AM
Intelligent Automation, Mobile, and Customer Support for Millennials and Generation ZJuly 16, 2019 5:00 AM
The pros and cons of remote customer supportJuly 11, 2019 5:00 AM
Moving from chatbots to Automated AgentsJune 20, 2019 5:00 AM
What is Rich Communication Services (RCS)June 4, 2019 5:00 AM
Improve IVR to create a better customer experienceMay 14, 2019 5:00 AM
Why you should use text as a support channelApril 4, 2019 5:00 AM

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