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There Isn't an One-Size-Fits-All Customer Support Platform - UJET - ContactCenterWorld.com Blog

There Isn't an One-Size-Fits-All Customer Support Platform

Contact-Center-as-a-Service (CCaaS) providers like to make big promises. Some go as far as saying they have every currently available feature and tool and will fill all your support needs. 

Source: https://blog.ujet.co/there-isnt-an-one-size-fits-all-customer-support-platform

Publish Date: August 26, 2019


2024 Buyers Guide Business Continuity

 
1.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

2.) 
Pointel

CCaaSSync – Contact Center Disaster Recovery Solution
CCaaSSync is a comprehensive solution to help businesses prepare for unforeseen disasters that may impact their Genesys cloud contact center infrastructure. Our disaster recovery solution ensures that your business remains operational and continues to provide seamless customer service even in the event of catastrophic failure of your primary infrastructure.

Our disaster recovery solution is a cloud-based service that allows you to synchronize your primary Genesys cloud contact center infrastructure with your disaster recovery Genesys cloud contact center infrastructure, allowing you to quickly and easily switch over to the backup infrastructure in the event of a disaster. This ensures tha...
(read more)

3.) 
Vads

VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
 



View more from UJET

Recent Blog Posts:
Millennials and Generation Z are Reshaping Customer SupportSeptember 19, 2019
There Isn't an One-Size-Fits-All Customer Support PlatformAugust 26, 2019
Mobile-focused Customer Support: Why It’s Important and Where to BeginAugust 7, 2019
What is Contact Center as a Service (CCaaS)?July 23, 2019
Intelligent Automation, Mobile, and Customer Support for Millennials and Generation ZJuly 16, 2019
The pros and cons of remote customer supportJuly 11, 2019
Moving from chatbots to Automated AgentsJune 20, 2019
What is Rich Communication Services (RCS)June 4, 2019
Improve IVR to create a better customer experienceMay 14, 2019
Why you should use text as a support channelApril 4, 2019

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