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There’s no denying that excellent customer service is crucial for your business.
Source: https://blog.ujet.co/trends-in-customer-support-2018
Publish Date: January 24, 2019 |
6.) | Pointel Genesys Workforce Management WFM Voice Self-Service allows agents and supervisors to access and update workforce management information from any telephone. Leveraging the Genesys Voice Platform and its open standards-based techonologies such as VoiceXML, robust applications can be developed to provide "anytime, anywhere" access to WFM planning and scheduling and real-time fuctions. These valuable additions to the standard WFM solution can be tailored to meet the unique needs of the contact center. WFM Voice Self-Service can be deployed either in enterprise premises or hosted in a service provider's network. If the client is a Genesys Voice Platform customer, they can run WFM Voice Self-Service on the Genesys Voice... (read more) |
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