There are specific terms that are tossed around along with different acronyms in every industry. The faster these terms are understood, the faster new agents, managers and supervisors can respond to requests for information, making reports or planning strategy.
Source: https://blog.ujet.co/customer-support-words-you-need-to-know
Publish Date: March 7, 2019 |
| 2.) |  CallGuard, ChatGuard, Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot. A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details. CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents. ChatGuard makes payments in Chat PCI DSS compliant and... (read more)    |
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