Your team hears more direct customer feedback than anyone else in the company—their interactions make up the bulk of the customer experience. Whether they're helping a customer solve a problem, walking through a difficult process or following up on billing, each interaction makes an impact.
Source: https://blog.ujet.co/use-customer-feedback-in-training
Publish Date: December 13, 2018 |
4.) | SCC Services Group Contact Center Operations Performance Management In today’s competitive business environment, contact center and marketing professionals are constantly challenged to manage a growing business, achieve superior performance levels and at times are asked to support services and products that are becoming more complex. Faced with this reality, the consulting disciplines that SCC Services Group focuses on are operations management and service delivery excellence in the customer service, contact center and brand marketing arenas. Our consulting practice puts emphasis on: - Contact Center Operational Assessments - Human Capital Management - Organizational Structure - Brand Marketing - Strategic Planning - Sales and Customer Care Tra... (read more) |
5.) | The Taylor Reach Group Established in 2003, The Taylor Reach Group is an award winning, call, contact centre and customer experience consulting and advisory firm. The company is based in Toronto and has offices in New York, Atlanta, Washington, Ottawa, London, Bangalore, Hong Kong and Beijing. We are vendor agnostic and do not partner with technology or outsource agencies. The only one who pays us are our clients. Each of our consultants possess a minimum of 20 years of ‘hands-on’ call/contact center operational management experience. We do not sell the pyramid, the seasoned experts you deal with through the sales process are the same people who will complete your project. Taylor Reach has worked with contact cen... (read more) |
Millennials and Generation Z are Reshaping Customer Support | September 19, 2019 |
There Isn't an One-Size-Fits-All Customer Support Platform | August 26, 2019 |
Mobile-focused Customer Support: Why It’s Important and Where to Begin | August 7, 2019 |
What is Contact Center as a Service (CCaaS)? | July 23, 2019 |
Intelligent Automation, Mobile, and Customer Support for Millennials and Generation Z | July 16, 2019 |
The pros and cons of remote customer support | July 11, 2019 |
Moving from chatbots to Automated Agents | June 20, 2019 |
What is Rich Communication Services (RCS) | June 4, 2019 |
Improve IVR to create a better customer experience | May 14, 2019 |
Why you should use text as a support channel | April 4, 2019 |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall