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Millennials and Generation Z are Reshaping Customer Support - UJET - ContactCenterWorld.com Blog

Millennials and Generation Z are Reshaping Customer Support

Consumer demographics are changing. Baby boomers and Generation X are no longer the only age groups making key business decisions and purchases. Millennials (Generation Y) and Generation Z are becoming the dominant consumer demographic with buying power that is exponentially increasing.

Source: https://blog.ujet.co/millennials-and-generation-z-are-reshaping-customer-support

Publish Date: September 19, 2019


2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 



View more from UJET

Recent Blog Posts:
Millennials and Generation Z are Reshaping Customer SupportSeptember 19, 2019
There Isn't an One-Size-Fits-All Customer Support PlatformAugust 26, 2019
Mobile-focused Customer Support: Why It’s Important and Where to BeginAugust 7, 2019
What is Contact Center as a Service (CCaaS)?July 23, 2019
Intelligent Automation, Mobile, and Customer Support for Millennials and Generation ZJuly 16, 2019
The pros and cons of remote customer supportJuly 11, 2019
Moving from chatbots to Automated AgentsJune 20, 2019
What is Rich Communication Services (RCS)June 4, 2019
Improve IVR to create a better customer experienceMay 14, 2019
Why you should use text as a support channelApril 4, 2019

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