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Mobile-focused Customer Support: Why It’s Important and Where to Begin - UJET - ContactCenterWorld.com Blog

Mobile-focused Customer Support: Why It’s Important and Where to Begin

The traditional customer support experience has been calling a helpline, being placed in a queue, and waiting for an agent to answer. Then you had to verify your identity with security questions, explain your issue, and hope that the problem could be completed by the first agent. The reality was that you would likely be transferred and have to repeat this process multiple times before the issue was resolved.

Source: https://blog.ujet.co/mobile-focused-customer-support-why-its-important-and-where-to-begin

Publish Date: August 7, 2019 5:00 AM


2021 Buyers Guide Visual Communications

 
1.) 

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 



View more from UJET

Recent Blog Posts:
Millennials and Generation Z are Reshaping Customer SupportSeptember 19, 2019 5:00 AM
There Isn't an One-Size-Fits-All Customer Support PlatformAugust 26, 2019 5:00 AM
Mobile-focused Customer Support: Why It’s Important and Where to BeginAugust 7, 2019 5:00 AM
What is Contact Center as a Service (CCaaS)?July 23, 2019 5:00 AM
Intelligent Automation, Mobile, and Customer Support for Millennials and Generation ZJuly 16, 2019 5:00 AM
The pros and cons of remote customer supportJuly 11, 2019 5:00 AM
Moving from chatbots to Automated AgentsJune 20, 2019 5:00 AM
What is Rich Communication Services (RCS)June 4, 2019 5:00 AM
Improve IVR to create a better customer experienceMay 14, 2019 5:00 AM
Why you should use text as a support channelApril 4, 2019 5:00 AM

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