The traditional customer support experience has been calling a helpline, being placed in a queue, and waiting for an agent to answer. Then you had to verify your identity with security questions, explain your issue, and hope that the problem could be completed by the first agent. The reality was that you would likely be transferred and have to repeat this process multiple times before the issue was resolved.
Publish Date: August 7, 2019 5:00 AM
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
|Millennials and Generation Z are Reshaping Customer Support||September 19, 2019 5:00 AM|
|There Isn't an One-Size-Fits-All Customer Support Platform||August 26, 2019 5:00 AM|
|Mobile-focused Customer Support: Why It’s Important and Where to Begin||August 7, 2019 5:00 AM|
|What is Contact Center as a Service (CCaaS)?||July 23, 2019 5:00 AM|
|Intelligent Automation, Mobile, and Customer Support for Millennials and Generation Z||July 16, 2019 5:00 AM|
|The pros and cons of remote customer support||July 11, 2019 5:00 AM|
|Moving from chatbots to Automated Agents||June 20, 2019 5:00 AM|
|What is Rich Communication Services (RCS)||June 4, 2019 5:00 AM|
|Improve IVR to create a better customer experience||May 14, 2019 5:00 AM|
|Why you should use text as a support channel||April 4, 2019 5:00 AM|