11 Contact Center Metrics You Need to Be Tracking - UJET - ContactCenterWorld.com Blog
Your contact center is your primary method of customer service: one of the first lines of defense when it comes to connecting with customers, sorting out their problems, and ensuring that they have everything they need to be satisfied with your business. In order to make sure that your contact center is handling things the way it should be, you need to be tracking the key performance indicators (KPIs) that let you know whether or not your contact center is effectively meeting its goals.
Publish Date: February 6, 2018 5:00 AM
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