SpotHero, the leading parking reservation platform in North America, drives the majority of its customer interactions through a mobile user-base that contacts support as needed via smartphones.
With phone calls being central to its customer service department, SpotHero’s support operations manager, Nate Peace, was unhappy with the company’s unreliable and inconsistent provider and knew it was time for a change.
Publish Date: December 14, 2017 5:00 AM
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