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The pros and cons of remote customer support - UJET - ContactCenterWorld.com Blog

The pros and cons of remote customer support

Support teams are arguably the most important part of the customer experience. Agents become the voice of the company when they interact with customers. These experiences can lead to repeat sales or a loss of a customer depending on that single interaction. 

Source: https://blog.ujet.co/the-pros-and-cons-of-remote-customer-support

Publish Date: July 11, 2019

 1

2024 Buyers Guide Contact Center Assessments

 
1.) 
CX JS Consulting

Contact Center Optimization Services
We are the leading customer experience management consultancy specializing in maximizing ROI from CX programs with technology, telecommunications, and banking clients. Our work addresses three interconnected challenges of the Contact Center:

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Use patented predictive behavioral analytics to inform leaders of contact center agent burnout and churn, enabling empathy and extending agent employment.

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Identify the intents of customer contacts and use your X + O data to take strategic actions that improve the customer experience, reduce costs, and create capacity for higher value in...
(read more)

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 



View more from UJET

Recent Blog Posts:
Millennials and Generation Z are Reshaping Customer SupportSeptember 19, 2019
There Isn't an One-Size-Fits-All Customer Support PlatformAugust 26, 2019
Mobile-focused Customer Support: Why It’s Important and Where to BeginAugust 7, 2019
What is Contact Center as a Service (CCaaS)?July 23, 2019
Intelligent Automation, Mobile, and Customer Support for Millennials and Generation ZJuly 16, 2019
The pros and cons of remote customer supportJuly 11, 2019
Moving from chatbots to Automated AgentsJune 20, 2019
What is Rich Communication Services (RCS)June 4, 2019
Improve IVR to create a better customer experienceMay 14, 2019
Why you should use text as a support channelApril 4, 2019

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