“He’s making a list, and checking it twice; gonna find out who’s naughty and nice…” It’s that time of year again. Wondering where you stand with the big man in the red suit? Let’s look at what lands an inside sales professional on the naughty or nice list and what you can do to avoid coal in your stocking.
No one wants to be on this list whether they’re two years old or sixty-five years old. Let’s review the negative attributes of an inside sales salesperson first.
Santa’s elves are watching and reporting on your sales calls. The qualities of an inside salesperson on his nice list reflect top-performers.
There’s still time to turn things around if you’re on the naughty list. After all, Santa’s elves are watching. 😉
Publish Date: December 16, 2016 5:00 AM
Combines knowledge management with call support as continue improvement.
eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.
Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.
We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
PH: +441279 5555 80
|5 Ways to Improve Call Productivity and Boost Your Bottom Line||November 27, 2017 5:00 AM|
|How to Identify and Measure the Sales Metrics That Matter||November 20, 2017 5:00 AM|
|Tips for Hiring The Right Inside Sales Representative||November 13, 2017 5:00 AM|
|Cold Calling: What Kind of First Impression Are You Making on Prospects?||October 13, 2017 5:00 AM|
|Have You Asked Your Sales Reps What They Need to be Successful?||August 17, 2017 5:00 AM|
|Are You Guessing or Asking What Your Customers Want?||August 9, 2017 5:00 AM|
|Sales Call Tips: One Bad Sales Call Doesn’t Define Your Ability to Sell||July 28, 2017 5:00 AM|
|Call Recordings; The Good, Bad, and Ugly||June 28, 2017 5:00 AM|
|Call Center Tips and Tools for Your Sales Team||May 26, 2017 5:00 AM|
|How to Sell Insurance Over the Phone||May 5, 2017 5:00 AM|