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6 Ways VoIP Can Save Your Business Money - Vaspian - ContactCenterWorld.com Blog

6 Ways VoIP Can Save Your Business Money

Every business owner looks for ways that can save them money. After all, reducing costs and improving your revenue is one of the basics of good business management. It’s why many businesses are switching to VoIP, as cloud-based Voice over Internet Protocol can drastically reduce what your business spends on communication. Here’s how:

Cheaper hardware

Traditional phone systems are expensive if only because of all of the hardware that you need to buy upfront. Then, if you find you need to upgrade your hardware or add additional lines, those are extra costs that need to be covered. VoIP works differently. Not only is the hardware itself cheaper, but sometimes you don’t need any hardware at all. Indeed, with softphones, you can use your computer or smartphone in place of a traditional handset.

Free software upgrades

In the time before VoIP, you had to buy separate licenses for different applications. And, if there was an update, it was your responsibility to pay for the next version. Not any longer. While VoIP phone systems require periodic updates, these are completely free. You may have to pay extra for certain features, but software upgrades will always be covered by your VoIP provider.

Less maintenance

Every machine will break down at some point, even VoIP. The difference, however, is that it’s not only less likely to happen, but also less expensive to repair it when it does happen. As stated above, VoIP requires less hardware, so you won’t have to worry about repairing old wires or cables. This is especially the case if you’ve ditched a handset entirely and just use a softphone. Additionally, older phone systems have parts that are getting harder and harder to find. This will make it more burdensome and expensive for you to fix them, and it will only get worse as time passes.

Calling fees and charges

VoIP, as its name suggests, works over the internet. As a result, you’ll avoid paying long distance or interstate fees like you would with a traditional landline phone. Even international calls are cheaper, rating at about two cents per minute to certain countries. If you make frequent international calls, then you can also purchase a phone number from a country of your choice to cut down on costs.

Pay for the features you need

A VoIP phone system will come with a lot of features, but you don’t necessarily need all of them. Some businesses may find speech analytics or call recording advantageous to them, while others will never touch them. Thankfully, you don’t have to waste money on features that you will never use. Instead, you can pick and choose which features you want your phone system to come with, so that you’re only paying for what you need.

Mobility

Welcome to the 21st century where your phone is always within reach. This is the case for your personal phone, so why can’t it be the case for your business phone? A traditional landline phone will keep you chained to your desk, forcing you to manually reroute your number every time you change locations. This can be tedious, time-consuming, and expensive as you’ll have to pay for additional hardware to make this possible. VoIP, however, can go with you where you go thanks to softphones and mobile apps that allow you take your business calls on any device with a speaker and mic. Want to know exactly how much money a VoIP phone system can save your company? Then use Vaspian’s Savings Calculator to see how much we can save your business today.

Source: https://www.vaspian.com/6-ways-voip-can-save-your-business-money/

Publish Date: February 4, 2020


2024 Buyers Guide Speech Technology

 
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Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
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Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 



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