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6 Ways VoIP Can Save Your Business Money - Vaspian - ContactCenterWorld.com Blog

6 Ways VoIP Can Save Your Business Money

Every business owner looks for ways that can save them money. After all, reducing costs and improving your revenue is one of the basics of good business management. It’s why many businesses are switching to VoIP, as cloud-based Voice over Internet Protocol can drastically reduce what your business spends on communication. Here’s how:

Cheaper hardware

Traditional phone systems are expensive if only because of all of the hardware that you need to buy upfront. Then, if you find you need to upgrade your hardware or add additional lines, those are extra costs that need to be covered. VoIP works differently. Not only is the hardware itself cheaper, but sometimes you don’t need any hardware at all. Indeed, with softphones, you can use your computer or smartphone in place of a traditional handset.

Free software upgrades

In the time before VoIP, you had to buy separate licenses for different applications. And, if there was an update, it was your responsibility to pay for the next version. Not any longer. While VoIP phone systems require periodic updates, these are completely free. You may have to pay extra for certain features, but software upgrades will always be covered by your VoIP provider.

Less maintenance

Every machine will break down at some point, even VoIP. The difference, however, is that it’s not only less likely to happen, but also less expensive to repair it when it does happen. As stated above, VoIP requires less hardware, so you won’t have to worry about repairing old wires or cables. This is especially the case if you’ve ditched a handset entirely and just use a softphone. Additionally, older phone systems have parts that are getting harder and harder to find. This will make it more burdensome and expensive for you to fix them, and it will only get worse as time passes.

Calling fees and charges

VoIP, as its name suggests, works over the internet. As a result, you’ll avoid paying long distance or interstate fees like you would with a traditional landline phone. Even international calls are cheaper, rating at about two cents per minute to certain countries. If you make frequent international calls, then you can also purchase a phone number from a country of your choice to cut down on costs.

Pay for the features you need

A VoIP phone system will come with a lot of features, but you don’t necessarily need all of them. Some businesses may find speech analytics or call recording advantageous to them, while others will never touch them. Thankfully, you don’t have to waste money on features that you will never use. Instead, you can pick and choose which features you want your phone system to come with, so that you’re only paying for what you need.

Mobility

Welcome to the 21st century where your phone is always within reach. This is the case for your personal phone, so why can’t it be the case for your business phone? A traditional landline phone will keep you chained to your desk, forcing you to manually reroute your number every time you change locations. This can be tedious, time-consuming, and expensive as you’ll have to pay for additional hardware to make this possible. VoIP, however, can go with you where you go thanks to softphones and mobile apps that allow you take your business calls on any device with a speaker and mic. Want to know exactly how much money a VoIP phone system can save your company? Then use Vaspian’s Savings Calculator to see how much we can save your business today.

Source: https://www.vaspian.com/6-ways-voip-can-save-your-business-money/

Publish Date: February 4, 2020 5:00 AM


2021 Buyers Guide Customer Relationship Management

 
1.) 
Alliance Infotech Pvt Ltd

alliance Infotech (P) Ltd. is an ISO 9001:2008 certified company and OEM having more than a decade of experience in CRM and Computer Telephony (CT) software solutions. Our CT products are sold in Telecom, Police, Media, Bank, Corporate, Defense and Contact-Centers. We have established technical relationship with leading component providers as a Digium Select partner, Sangoma, Microsoft Certified Partner and Dialogic amongst others.

2.) 
Alycom Business Solutions

CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.

We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.

We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.

3.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

4.) 
Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.

5.) 
eGain Corporation

eGain Solve™
eGain Solve™ is the industry’s leading cloud solution for omnichannel customer service and engagement. As the industry’s only unified customer engagement and knowledge management software suite, eGain Solve helps businesses design and deliver smart, connected customer journeys across social, mobile, web, and contact centers. The suite consists of modular, best-of-breed applications built on a unique customer engagement hub platform, eGain CEH™ Platform, that combines 360-degree customer context, intelligent process guidance, and actionable knowledge to enhance every customer interaction. The web-services-based architecture of the platform enables rapid innovation and extension of customer engagement capabilities.

6.) 
FinCRM

FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)

7.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.

8.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.

9.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.

10.) 
Notoriety Group

Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive

11.) 
Vads

Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.

12.) 
TrendzAct

Trendzact CRM
Trendzact’s CRM case management platform specializes in contact engagement centers with complex workflows or integrations. Our features, full customization, scalability, native on-demand AI and flat-fee pricing sets us apart from the competition.
 



View more from Vaspian

Recent Blog Posts:
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