With a Vaspian phone, you have a full service, end-to-end cloud-based communications system, capable of managing every aspect of your office’s communications, both internally and externally. But how exactly do you use it? Here is a simple guide to get you started.
Making a call is very easy and straightforward with a Vaspian phone. To make external calls, dial a number specified by your company to get an outside line (usually 8 or 9), then simply dial the number of the party you are trying to reach. The button next to the line will light up green when the call is active. Hit the red hold button to place the call on hold; the line will then flash red to indicate the hold. If you need to make another call while keeping the current call on hold, simply press another line button and make an additional call without disconnecting the original call.
To transfer a call, simply hit the button next to the word “Transfer” toward the top of the menu screen, and then dial the extension of the party you wish to transfer the call to. Vaspian phones will always do a “supervised transfer,” which means you will be able to talk to the person you want to transfer the call to before actually doing so. Complete the transfer by pressing the transfer button again or simply hanging up the call. You can also transfer to an external number by hitting the transfer button, dialing the number for an outside line, and then dialing the party’s number.
To set up a conference call, make your first call and then select a second line to make your next call. Once you’ve connected to that second number, press the button next to the word “Conference” on the menu screen. When the lines are successfully connected, the screen will read 3-Way Call at the top and bottom of the screen.
Be sure to check out our phone training YouTube tutorial and browse our previous webinars to improve your telecommunication skills! To get setup with a Vaspian phone service or to learn more about or products, contact us today!
Publish Date: November 14, 2017
In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.
Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.
TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.
|Call Center Quality Assurance: Everything You Need to Know||February 12, 2023|
|Automatic Call Distribution (ACD) Explained||January 27, 2023|
|How to Reduce Customer Wait Times||July 22, 2022|
|How to Prevent Your Tone from Getting Lost in Email||May 21, 2021|
|How to Manage Your Remote Workers||March 15, 2021|
|4 Tips to Make Working from Home Easier||April 21, 2020|
|How Live Monitoring Can Benefit Your Call Center||February 26, 2020|
|6 Ways VoIP Can Save Your Business Money||February 4, 2020|
|Your Customers Still Want a Human Interaction on the Phone||November 27, 2017|
|How To Use Your Vaspian Phone||November 14, 2017|
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall