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How to Manage Your Remote Workers - Vaspian - ContactCenterWorld.com Blog

How to Manage Your Remote Workers

While it’s been almost a year since the coronavirus first shut down our offices, many of us are still working from home. What’s more, this trend may continue as more and more businesses realize the benefits of remote working. If you’re a manager, though, you may have found that managing your remote workers is more complicated than it was when everyone was in the office.

Thankfully, it doesn’t have to be this way. Below are some tips and tricks you can use to effectively manage your remote workers:

Establish Check-Ins

Since you’re unable to see and talk with your employees every day, it’s a good idea that you check-in with them regularly. This will give them a chance to ask you any questions, and it’ll give you a chance to see how they’re handling their workload. How often you should have these check-ins should be determined on a case-by-case basis. Some employees may need more supervision than others. However, even if you have very independent and self-sufficient workers, you should still check-in at least once a week.

Provide Multiple Ways to Communicate

Problems may arise sometime throughout the work week that can’t wait until your scheduled check-ins. Since workers can’t pop by your office to ask a question, you’ll need to make yourself available in multiple ways. Phone, emails, video chat, and messaging systems should all be made available to your employees. Nevertheless, you should also set expectations. You don’t have to be constantly available, so tell your employees what your work hours will be so that you’re not constantly on-call.

Be Lenient

Everyone is going through a tough time right now, and we all have our own challenges. Mental health has become a serious problem during the COVID-19 Pandemic, not to mention many of us are raising kids who are also staying at home. As such, employees may need more help or leniency from their bosses. Always check in on your employees’ emotional and mental health, and try to help out as much as you can if they’re going through a tough time.

At Vaspian, our remote office features can help your business stay connected as more of us work from home. Give us a call at 1-855-827-7426 to learn more.

Source: https://www.vaspian.com/how-to-manage-your-remote-workers/

Publish Date: March 15, 2021

2022 Buyers Guide
Get Listed
Recording

1.)

Premium Listing

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.)

ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

3.)

Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.)

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.)

MiaRec, Inc.

MiaRec Call Recording
MiaRec's compliant, secure, and reliable Call Recording software is the foundation of our Customer & Workforce Engagement Platform.. MiaRec Call Recording seamlessly integrates with MiaRec Agent Evaluation & Scoring, Live Monitoring, Voice Analytics, Screen Capture, and Advanced Reporting to provide a comprehensive solution you can trust.

6.)

Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

7.)

Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

8.)

OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

9.)	PCS Software PCS GD Call recording solution fully integrate to all main pbx solutions.

10.)

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.

View more from Vaspian

Recent Blog Posts:

How to Prevent Your Tone from Getting Lost in Email	May 21, 2021
How to Manage Your Remote Workers	March 15, 2021
4 Tips to Make Working from Home Easier	April 21, 2020
How Live Monitoring Can Benefit Your Call Center	February 26, 2020
6 Ways VoIP Can Save Your Business Money	February 4, 2020
Your Customers Still Want a Human Interaction on the Phone	November 27, 2017
How To Use Your Vaspian Phone	November 14, 2017
How Conference Calling Is An Asset To Your Business	November 9, 2017
Importance of Telephones in Businesses	November 3, 2017
How Call Recording Can Improve Your Law Firm	October 2, 2017