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How to Prevent Your Tone from Getting Lost in Email - Vaspian - ContactCenterWorld.com Blog

How to Prevent Your Tone from Getting Lost in Email

There are many times you have probably logged into your work email in the morning, and while reading your messages, thought, Wow, that person must be in a bad mood today! This is a common occurrence for employees who use email regularly during the day.

There are some people who simply aren’t as proficient in the language of the internet as they are in face-to-face communication, which often leads to a message lost in translation. Read on for how to smooth out these miscommunications and adjust your tone in email.

Watch Your Words

It’s easy for your tone to get lost in an email because email doesn’t allow you to provide people with the verbal and visual cues you send out when you’re speaking directly to them. So, when you write something as simple as the word “yep” in an email, it could be interpreted in many different ways, depending on how the person who is reading it feels at that particular time.

Tip: Do not use text language in a business email. Texting is more casual, and when you’re at the workplace, you want to make you preserve a sense of professionalism and diplomacy in your tone. Always spell words out in full, and skip the “LOL”s and “BRB”s; leave those for your lunch break crew.

Double Check Your Work

There are also people who simply aren’t good at conveying the right emotions in email and others who don’t care about how they come off to their coworkers. This laissez-faire attitude toward email communication can be interpreted as carelessness, and if you care about your job, you don’t want to give off that impression!

Tip: Always make sure that you are rereading what you wrote before hitting the “send” button. Sometimes simpler is better, leaving little room for misinterpretation.

Phone-In Whenever Possible

To prevent your tone of voice from becoming lost in translation, it is wise to phone-in whenever possible. A brief phone call can clear up any confusion, and when you talk to a person on the phone, you are instantly provided with the verbal cues necessary to having a productive conversation.

Tip: Always ask ahead if someone is free for a phone call. Even if you only speak to your colleague for a minute or two, you will still avoid misinterpretation and gain more clarification, and that’s never a bad thing.

At Vaspian, we are finding that more and more people agree: email makes communication convenient, but can also lead to issues if companies aren’t careful. If you’re looking for a reliable business phone system for your company, contact us today at 1-855-VASPIAN to get started!

Source: https://www.vaspian.com/how-to-prevent-your-tone-from-getting-lost-in-email/

Publish Date: May 21, 2021


2024 Buyers Guide Customer Relationship Management

 
1.) 
Academy Call Center

Tele-Sales and International Call Center
With the KRK Academy Call Center, it is not just to answer your incoming calls;
Social media management
online help
WhatsApp reply
outbound call services
Voice response systems
Call center software solutions
Voip services
Social Media Ads, Google ADS Ads, SEO, Website setup
Reporting services for your company
You can do things like.

2.) 
Alycom Business Solutions

CRM Solutions, Digital Marketing, Business Management Consultancy, HubSpot CRM, SugarCRM, Goldmine CRM
Since 2000, we help businesses to grow and increase revenues. We are a certified CRM solutions provider and digital marketing agency that align and automate your marketing and sales efforts to connect with ideal customers and make customers for life.

We strive every day to learn, improve, and grow in our ability to bring practical, efficient, state of the art, and affordable solutions for our customers. We use latest technologies to improve your business's marketing, sales, and customer relationship management.

We are looking forward to serving you with our knowledge, expertise, and experience, so you and your team may benefit by closing more sales, providing exceptional service to and retaining customers for life.

3.) 
Cloudyflex

Zoho CRM Suite
Zoho CRM is a world leading cloud based customer relationship management suite covering all CRM functionalities a modern company needs :
- Multi Channel Lead Management
- Sales Force Automation
- Quotation & Order Management
- Full 'Lead to Order' process
- After Sales Services
- Social Media Management
- Mass E-mailing & Marketing Automation

& several other capabilities

4.) 
Commence Corporation

Commence CRM
Comprehensive solution for automating sales, marketing, customer service ticketing and project management.

5.) 
Comvendo

Inbound, Outbound, Backoffice

6.) 
FinCRM

FinCRM - CRM Software
FinCRM holds expertise in providing Customer Relationship Management (CRM) software and Full Stack Office Management solutions. The company possesses prowess in developing tailored CRM software solutions with integration of advanced features to empower your workforce and lead to the pathway of lucrative business opportunities. It also offers CRM integrated Office Management Software to streamline your internal operations, improve marketing proficiency, and upsurge productivity.

FinCRM is developed to serve several industries, including insurance, bank, NBFC, education, e-commerce, auto dealership, and more. The software is developed in such a way that any industry player can customize it...
(read more)

7.) 
MFE International

Creatio(formerly bpm'online) Process-driven unified CRM
Unified Marketing, Sales, Service CRM built on a business process management (BPM) platform. Award winning CRM .Recognised by Gartner, Forrester, OVUM, Nucleus research as leading marketing automation, sales automation, customer engagement, business process automation and dynamic case management software.
A new process-driven CRM and not the traditional CRM type.

8.) 
NetHunt CRM

NetHunt CRM
NetHunt CRM blends entirely with Gmail, placing the full-featured CRM right next to your emails. Everything you need is now available in Gmail inbox: customer profiles, deals and opportunities, data filters and views, team collaboration, email tracking, bulk email campaigns, and much more! Simple setup process, intuitive UI, and personal guidance of customer success allow quick integration.

Core Functionality:
- one-click lead capturing;
- pipeline and deals stage management;
- unmatched integration with G Suite apps;
- integration with Linkedin and other apps via Zapier;
- automated contact sync;
- bulk email campaigns, open and clicks tracking;
- dashboard, performance reporting, and tasks;
- full customisation.

9.) 
Noetica

Synthesys™
A complete contact centre technology offering including a flexible and highly configurable CRM solution which can be multi-tenanted, relational and visually configured. CRM entities are fully embedded in a sophisticated dynamic call scripting drag & drop solution which allows for complex process flows and integration to external systems for the delivery of an integrated intelligent agent desktop solution. The solution can be integrated to telephony for both inbound and outbound using the Noetica Voice Platform which is a fully featured contact centre telephony platform.

10.) 
Notoriety Group

Customer Relationship Management
We Offer a great service level to outsourcers, our teams are focus to provide an added value to end clients and our partners.
we provide services with excellence. Our customer centricity is our secret to always deliver a great customer experience.
NOTORIETY is your power to grow and thrive

11.) 
Pointel

Customer Relationship Management Solution
Pointel has a several years of experience in implementing Customer Relationship Management solution to maximize customer lifetime value and profitability. Pointel Specializes in Salesforce, Clarify, Oracle and SAP suites of products. Pointel has implemented CRM solutions for many industries including financial institutions, banks, pharmaceuticals, healthcare, insurance and telecom companies. Pointel's unique methodology guarantees 100% success. Customer Relationship Management solution improve the efficiency in managing the customer-facing business process from end-to-end. This includes Marketing, Sales, Customer Service and Support. The overall goal is to improve the customer experience and...
(read more)

12.) 
Vads

Customer Relationship Management enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

CRM is a hybrid business solution that can increase sales and marketing efficiency many other key customer relationship matters. CRM platform enables you to focus on your organization’s relationships with individual people – whether those are customers, service users, colleagues, or suppliers.

Benefits :
- Help to see 360 degrees of customer view perspective
- Analysis to measure performance and gain new target and business insight
- Tracking and scheduling are centralized in one database
- Help to stay abreast and stay close each other, increase productivity.
 



View more from Vaspian

Recent Blog Posts:
Call Center Quality Assurance: Everything You Need to KnowFebruary 12, 2023
Automatic Call Distribution (ACD) ExplainedJanuary 27, 2023
How to Reduce Customer Wait TimesJuly 22, 2022
How to Prevent Your Tone from Getting Lost in EmailMay 21, 2021
How to Manage Your Remote WorkersMarch 15, 2021
4 Tips to Make Working from Home EasierApril 21, 2020
How Live Monitoring Can Benefit Your Call CenterFebruary 26, 2020
6 Ways VoIP Can Save Your Business MoneyFebruary 4, 2020

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