While it’s been almost a year since the coronavirus first shut down our offices, many of us are still working from home. What’s more, this trend may continue as more and more businesses realize the benefits of remote working. If you’re a manager, though, you may have found that managing your remote workers is more complicated than it was when everyone was in the office.
Since you’re unable to see and talk with your employees every day, it’s a good idea that you check-in with them regularly. This will give them a chance to ask you any questions, and it’ll give you a chance to see how they’re handling their workload. How often you should have these check-ins should be determined on a case-by-case basis. Some employees may need more supervision than others. However, even if you have very independent and self-sufficient workers, you should still check-in at least once a week.
Problems may arise sometime throughout the work week that can’t wait until your scheduled check-ins. Since workers can’t pop by your office to ask a question, you’ll need to make yourself available in multiple ways. Phone, emails, video chat, and messaging systems should all be made available to your employees. Nevertheless, you should also set expectations. You don’t have to be constantly available, so tell your employees what your work hours will be so that you’re not constantly on-call.
Everyone is going through a tough time right now, and we all have our own challenges. Mental health has become a serious problem during the COVID-19 Pandemic, not to mention many of us are raising kids who are also staying at home. As such, employees may need more help or leniency from their bosses. Always check in on your employees’ emotional and mental health, and try to help out as much as you can if they’re going through a tough time.
At Vaspian, our remote office features can help your business stay connected as more of us work from home. Give us a call at 1-855-827-7426 to learn more.
Publish Date: March 15, 2021 5:00 AM
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.
This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
|4.)||Teckinfo Solutions Pvt. Ltd.|
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.
InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.
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