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Open Source Revolution - VoiceNation, LLC - ContactCenterWorld.com Blog

Open Source Revolution

On June 22, 2015 we at VoiceNation did something bold, something completely out of the box and disruptive. We zipped up our source code for our own, custom built open source answering service platform and we offered it up for free to the world. Who would do such a thing? Isn't that risky?

Well, in a normal startup scenario a call center operator would consult with a big name software/hardware provider and delve into lengthy legal documents and per-seat contracts for both the closed use of the software and depending on the company, the hardware as well. This typical setup is not cheap and forget about ever modifying the code to adapt to your own answering service scenarios ... it would take months, if not years to implement. And, if you're a growing call center and you need to add new stations you could expect to throw down some serious green to make it happen. This is where we found a problem and CEO, Jay Reeder had a vision for a solution that would be freely available to anyone willing to get their hands dirty and install the software. 

OpenAnswer, now available for download at VoiceNation.com/OpenAnswer. Our vision is grounded in the open source initiative, which we believe is where real innovation is happening in the tech world. We not only want to be a part of this innovation wave but we want to help shepherd the answering service community and take it to new levels where collaboration is king. Joining the brightest developer minds in the industry together under one purpose would no doubt be a fruitful adventure for us all so we invite you to join with us. 

We've documented our code and will be leading discussion forums for OpenAnswer on our website and we encourage you to jump in and familiarize yourself with the code. We've run a battery of real-life tests with the source code in our own answering service call center as well as at non-profit organization employing around 20 call center agents. We will continue to improve the code and we really look forward to seeing how this plays out in the industry.

Join the open source revolution!

This blog was written by Josh Merriam.

Source: http://www.voicenation.com/blog/open-source-revolution

Publish Date: June 30, 2015 5:00 AM


2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
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🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

4.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385
 



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