Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

Open Source Revolution - VoiceNation, LLC - ContactCenterWorld.com Blog

Open Source Revolution

On June 22, 2015 we at VoiceNation did something bold, something completely out of the box and disruptive. We zipped up our source code for our own, custom built open source answering service platform and we offered it up for free to the world. Who would do such a thing? Isn't that risky?

Well, in a normal startup scenario a call center operator would consult with a big name software/hardware provider and delve into lengthy legal documents and per-seat contracts for both the closed use of the software and depending on the company, the hardware as well. This typical setup is not cheap and forget about ever modifying the code to adapt to your own answering service scenarios ... it would take months, if not years to implement. And, if you're a growing call center and you need to add new stations you could expect to throw down some serious green to make it happen. This is where we found a problem and CEO, Jay Reeder had a vision for a solution that would be freely available to anyone willing to get their hands dirty and install the software. 

OpenAnswer, now available for download at VoiceNation.com/OpenAnswer. Our vision is grounded in the open source initiative, which we believe is where real innovation is happening in the tech world. We not only want to be a part of this innovation wave but we want to help shepherd the answering service community and take it to new levels where collaboration is king. Joining the brightest developer minds in the industry together under one purpose would no doubt be a fruitful adventure for us all so we invite you to join with us. 

We've documented our code and will be leading discussion forums for OpenAnswer on our website and we encourage you to jump in and familiarize yourself with the code. We've run a battery of real-life tests with the source code in our own answering service call center as well as at non-profit organization employing around 20 call center agents. We will continue to improve the code and we really look forward to seeing how this plays out in the industry.

Join the open source revolution!

This blog was written by Josh Merriam.

Source: http://www.voicenation.com/blog/open-source-revolution

Publish Date: June 30, 2015 5:00 AM


2020 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 



View more from VoiceNation, LLC

Recent Blog Posts:
Should I hire an answering service or an onsite receptionist?June 8, 2017 5:00 AM
Solutions Series: Do More With a Virtual PBXMarch 14, 2016 5:00 AM
Solution Series: More Than Just Your Typical VoicemailMarch 14, 2016 5:00 AM
Solutions Series: Live Answering ServiceMarch 10, 2016 5:00 AM
Why Your Small Business Needs a Live Answering ServiceFebruary 18, 2016 5:00 AM
Open Source RevolutionJune 30, 2015 5:00 AM
Open Source Revolution - OpenAnswer is Coming!June 8, 2015 5:00 AM
Business Hack #1: Risky BusinessMay 4, 2015 5:00 AM
Spring Promo! The Growth FactorApril 7, 2015 5:00 AM
3 Ways That Accountants Benefit From Live Answering During Tax SeasonMarch 9, 2015 5:00 AM

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =