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Open Source Revolution - OpenAnswer is Coming! - VoiceNation, LLC - ContactCenterWorld.com Blog

Open Source Revolution - OpenAnswer is Coming!

After years in the making as architects of our technology, we've created a revolutionary platform for answering services, and we're giving it away to the world on June 22nd.

With the release of OpenAnswer, a revolutionary new open source answering service software, the industry will have a collaborative solution made freely available. Based on cutting-edge technology and open standards with no binding contracts, you will now have complete control over your operation starting with the most flexible call center software in the market. 

Call center seats will no longer cost thousands of dollars to outfit and deploy. Nor will you have your hands tied in lengthy per-seat contracts. The concept of giving our software to the world is virtually unheard of in the industry. With OpenAnswer, you’ll get the flexibility you need without the one-size-fits-all constraints of proprietary software. Go ahead, set your call center free.

Being open source, OpenAnswer is completely free to download, install, and modify, so make it yours! There are no licensing fees. Plus, you get unlimited seats and limitless scalability for your growing call center. We're excited to see how the development community will contribute to the code. Developers can share code changes and join the discussion with the budding OpenAnswer community at VoiceNation.com/OpenAnswer.

OpenAnswer Specs

In case you’re as excited as we are, here are some software specs you should know:

  • The OpenAnswer operator screen is 100% browser based, utilizing modern web frameworks for an extremely operator-friendly UI.
  • OpenAnswer is integrated with the Tasterix telephony software, which can be installed on your own servers, thereby eliminating the need for proprietary hardware or software.
  • OpenAnswer is OS independent. The software itself needs to be installed on an Asterisk server but the operator screen works in any modern browser.
  • Built-in robust reporting features analyze your call flow and allow for real-time call monitoring.
  • Highly customizable UI allows for complex account setup with ease.
  • Well documented code with free support community.

Make sure you follow us on Twitter and subscribe to our blog feed for more up to date information about OpenAnswer.

Join the revolution on June 22nd!

This blog was written by Ashley Pardue.

Source: http://www.voicenation.com/blog/open-source-revolution-openanswer-is-coming

Publish Date: June 8, 2015 5:00 AM


2020 Buyers Guide Inbound Call Handling Services

 
1.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

2.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

3.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

4.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)
PH: 07973640527

5.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections
PH: +61 7 5660 6284

6.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.
 



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