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Solutions Series: Do More With a Virtual PBX - VoiceNation, LLC - ContactCenterWorld.com Blog

Solutions Series: Do More With a Virtual PBX

In many ways, a business’s phone system is one of its most valuable technological assets. Many business phone systems are organized in a special configuration called a private branch exchange, or PBX. A PBX allows internal users to contact one another using standard phone numbers designated by the system architect; this way each employee or department has its own specific number that can be used within the exchange. Managing this valuable system used to require a significant investment in specialized computer hardware and phone equipment. Today, VoiceNation offers a more dynamic solution that is better suited to the distinct character of today’s emerging businesses. A virtual PBX may be a more effective way of setting up a phone network that lets members of a single company stay in touch with one another even over great distances.

How Does a PBX System Work?

A caller wishing to reach a company calls a single phone number; this is the company’s primary business line. From there, the call can be routed to any employee or department with a designated number inside the private branch exchange network. Traditionally, all of these lines were organized and routed with the help of a central computer. This necessitated a complex arrangement of hardware, wires, and specialized phones.

A Virtual System Can Do More for Company Members

Our virtual PBX, NextPBX™, works similarly, although it lacks the same kind of physical arrangement. The virtual switchboard and connectivity infrastructure allows members of the branch exchange to be located in geographically distant locations while still remaining part of the phone network.

Each PBX member can be assigned a specific extension, which allows calls to be routed back and forth from the central trunk switchboard or from one member to another. Employees located in Miami, Seattle, Denver, or Chicago can all coordinate their communication without dropping calls or losing messages.

Adapting to the Changing Needs of Modern Businesses

Thanks to the mobile computing revolution, it is now possible to work just about anywhere. Staying in touch via email, virtual business environments, and other computer-based options have helped people do business in increasingly dynamic and adaptable ways, but phone-based communication remained problematic. A new approach to phone system design was required, and this is exactly what we can provide.

Our service package features many important benefits to users, including:

  • Routing to landlines, cell phones, faxes, or dial-by-name directories
  • Use an existing telephone number as your central business line or choose a local number or 1-800 number
  • No debited minutes, connect charges, or other usage fees for inbound messages or calls
  • An unlimited number of extensions
  • Personalized greetings
  • Call forwarding and voicemail
  • Capacity for multiple concurrent calls, eliminating busy signals

Extension members also have the ability to set their availabilities, so that others know when they have stepped away. A convenient web interface lets users handle all kinds of essential management tasks to further personalize the way their segment of the PBX functions. This is a great way to further distinguish your company’s character.

Enhancing Professionalism at Every Level

Private branch exchanges and other communication tools help businesses operate effectively. They also help organizations look professional, established, and trustworthy. A 1-800 lends considerably legitimacy to a company, and a well-managed internal phone network helps customers feel confident that their calls are being heard. Company employees also have a much easier time staying in touch when a well-designed phone network is in place. Implementing this kind of virtual network is a great way to grow your company while continuing to provide an exceptional level of outreach and consistent internal communication.

We can help your business grow to the next level with dynamic communication tools built for people like you.

This blog was written by Jason Gazaway

Source: http://www.voicenation.com/blog/solutions-series-do-more-with-a-virtual-pbx

Publish Date: March 14, 2016 5:00 AM


2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
Consilium Software

Consilium UniAgent™
Today’s call centers need their agents to work more naturally, and respond better and faster. Here, we talk about the innovations Consilium has made with the latest desktop and mobile agent releases of the UniAgent™ CRM connector. From small enterprises to Fortune 500 companies and governments across 110 countries, UniAgent™ comes into action right at the moment of reckoning, making every contact center experience engaging and personalized, powered by simplified customer identification and anticipating customer needs.
UniAgent™ provides CRM integrations between all the Cisco contact center solutions (UCCX, PCCE, UCCE and HCS-CC) and over 20 CRMs, such as Salesforce, Microsoft Dynamics 365...
(read more)
PH: (+61) 406 501 368

4.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

5.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

6.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 



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