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Solutions Series: Do More With a Virtual PBX - VoiceNation, LLC - ContactCenterWorld.com Blog

Solutions Series: Do More With a Virtual PBX

In many ways, a business’s phone system is one of its most valuable technological assets. Many business phone systems are organized in a special configuration called a private branch exchange, or PBX. A PBX allows internal users to contact one another using standard phone numbers designated by the system architect; this way each employee or department has its own specific number that can be used within the exchange. Managing this valuable system used to require a significant investment in specialized computer hardware and phone equipment. Today, VoiceNation offers a more dynamic solution that is better suited to the distinct character of today’s emerging businesses. A virtual PBX may be a more effective way of setting up a phone network that lets members of a single company stay in touch with one another even over great distances.

How Does a PBX System Work?

A caller wishing to reach a company calls a single phone number; this is the company’s primary business line. From there, the call can be routed to any employee or department with a designated number inside the private branch exchange network. Traditionally, all of these lines were organized and routed with the help of a central computer. This necessitated a complex arrangement of hardware, wires, and specialized phones.

A Virtual System Can Do More for Company Members

Our virtual PBX, NextPBX™, works similarly, although it lacks the same kind of physical arrangement. The virtual switchboard and connectivity infrastructure allows members of the branch exchange to be located in geographically distant locations while still remaining part of the phone network.

Each PBX member can be assigned a specific extension, which allows calls to be routed back and forth from the central trunk switchboard or from one member to another. Employees located in Miami, Seattle, Denver, or Chicago can all coordinate their communication without dropping calls or losing messages.

Adapting to the Changing Needs of Modern Businesses

Thanks to the mobile computing revolution, it is now possible to work just about anywhere. Staying in touch via email, virtual business environments, and other computer-based options have helped people do business in increasingly dynamic and adaptable ways, but phone-based communication remained problematic. A new approach to phone system design was required, and this is exactly what we can provide.

Our service package features many important benefits to users, including:

  • Routing to landlines, cell phones, faxes, or dial-by-name directories
  • Use an existing telephone number as your central business line or choose a local number or 1-800 number
  • No debited minutes, connect charges, or other usage fees for inbound messages or calls
  • An unlimited number of extensions
  • Personalized greetings
  • Call forwarding and voicemail
  • Capacity for multiple concurrent calls, eliminating busy signals

Extension members also have the ability to set their availabilities, so that others know when they have stepped away. A convenient web interface lets users handle all kinds of essential management tasks to further personalize the way their segment of the PBX functions. This is a great way to further distinguish your company’s character.

Enhancing Professionalism at Every Level

Private branch exchanges and other communication tools help businesses operate effectively. They also help organizations look professional, established, and trustworthy. A 1-800 lends considerably legitimacy to a company, and a well-managed internal phone network helps customers feel confident that their calls are being heard. Company employees also have a much easier time staying in touch when a well-designed phone network is in place. Implementing this kind of virtual network is a great way to grow your company while continuing to provide an exceptional level of outreach and consistent internal communication.

We can help your business grow to the next level with dynamic communication tools built for people like you.

This blog was written by Jason Gazaway

Source: http://www.voicenation.com/blog/solutions-series-do-more-with-a-virtual-pbx

Publish Date: March 14, 2016 5:00 AM


2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 



View more from VoiceNation, LLC

Recent Blog Posts:
Should I hire an answering service or an onsite receptionist?June 8, 2017 5:00 AM
Solutions Series: Do More With a Virtual PBXMarch 14, 2016 5:00 AM
Solution Series: More Than Just Your Typical VoicemailMarch 14, 2016 5:00 AM
Solutions Series: Live Answering ServiceMarch 10, 2016 5:00 AM
Why Your Small Business Needs a Live Answering ServiceFebruary 18, 2016 5:00 AM

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